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BBB Business Review

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BBB Accredited Business since

Ocean State House Cleaning

Phone: (401) 732-7856 Fax: (866) 389-3445 221B Hallene Road, Warwick, RI 02886 http://www.oshousecleaning.com



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Description

Ocean State House Cleaning specializes in residential and small office cleaning services. Services include Basic Cleaning, move in/out cleaning, seasonal and special occasion deep cleaning. The company offers, one time only, weekly, bi-weekly and monthly scheduled cleaning services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ocean State House Cleaning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ocean State House Cleaning include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Ocean State House Cleaning
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 27, 2009 Business started: 09/01/1998 in RI Business started locally: 03/02/2010
Type of Entity

Sole Proprietorship

Business Management
Mrs. Anne M Aldridge-Baligian, Owner
Contact Information
Principal: Mrs. Anne M Aldridge-Baligian, Owner
Number of Employees

20

Business Category

HOUSE CLEANING CARPET & RUG CLEANERS-RESIDENTIAL & COMMERCIAL CARPET & RUG CLEANERS-RESIDENTIAL CLEANING SERVICES-RESIDENTIAL MAIDS & BUTLERS SERVICE CLEANING SERVICES-RESIDENTIAL & COMMERCIAL CLEANING SERVICES CLEANING SERVICES - COMMERCIAL OFFICE Janitorial Services (NAICS: 561720)

Hours of Operation
M: 8:00 AM - 4:00 PM
T: 8:00 AM - 4:00 PM
W: 8:00 AM - 4:00 PM
Th: 8:00 AM - 4:00 PM
F: 8:00 AM - 4:00 PM
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
PayPal
Debit Card
Refund and Exchange Policy
The business states all complaints about service quality must be made within 24 hours of completion of the service, 72 hours if service was completed on a Friday. Client must allow re-entry to the home by cleaning staff to fix any areas of concern within 48 hours of original cleaning. No Cash refunds.
Service Area
Ocean State House Cleaning provides their services in MASSACHUSETTS & RHODE ISLAND.
Industry Tips
Carpet & Rug Cleaning Services Carpets and Rugs Cleaning Services Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Ocean State House Cleaning has received 4.77 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.