Business ProfileforNew England Spas

So I had a technician come out to fix the heater because it said the hot tub was at 98 degrees and it was actually at 107. Supposedly there was a recall on that. I also needed him to look at a light that wasn't working. He came and fixed the heater and had to order the light. After he left the waterfall would not turn off. So we asked that when he fixed the light he also looked at the waterfall. He came back on a friday. Replaced the light. and "tried" to fix the waterfall issue, he did not fix it. He made it worse. As soon as he left it it started displaying a sign that said flow error and now it has disabled the heater. They are telling me a week and a half before anyone can come out to "fix" it again, while it is 20 degrees out overnight. And then i am told that I need to try to "meet them half way" and go all the way to ******* to get a heater so that my hot tub doesn't freeze. This is so beyond unacceptable. They came here to fix my hot tub... charged me for it and ended up making my hot tub inoperable. And then tell me it is on ME to make sure it doesn't freeze while try to get someone out there before the 10 days. I paid 20 thousand dollars for this hot tub and this is the service we get?! This is the worst **************** I have ever dealt with. I am Beyond disgusted.