Business ProfileforMr. Handyman of Greater Portland

Following an accident where a tenant put her heel through a porch step in the back of the house, a gorgeous structure dating to the ****s, requested Mr. Handyman come out and, simply, replace those three aged steps and small porch with Trex materials, to match our other porches. A Mr. Handyman technician came out on the 6 May, replaced the steps and porch floor (with a material other than Trex), making it functional, but due to materials shortages, he was unable to finish the details of the porch flooring patterns. The technician told me he would come back later, when materials had come in, to finish the job. We were billed $811 at this time. Time passed into August, and on the 6th a second technician (the first had left the company in the meanwhile) came to finish the job. While cutting the flooring for the necessary repairs, his saw cut a screw, sending out sparks which landed on the dry wood of the porch and started them smoldering. The technician smothered the fire with a chemical agent, worked a bit more, and then left to get some parts at the hardware store. He left not knowing the fire had not been fully extinguished.Sometime shortly after that, there was a completely serendipitous visit by the second tenant in that apartment who had a reason to come back home and saw . . . flames beginning to consume the porch. As a former volunteer fire man, our tenant fortunately knew how to proceed, realizing that only water would stop the smoldering flame. Acting quickly, the porch -- and house -- was saved. When fire department arrived shortly thereafter, they felt it necessary to check the interior, to make sure flames were not spreading inside the walls. Fortunately, this was not the case -- only the porch had sustained damage.Let me summarize: We asked Mr. Handyman to fix a porch, and you very nearly burned down the house!Your efforts to repair the damage produced an unsightly mess that now mars that porch. (i don't see a way to post photos, but a damaged archway was rounded with what looks like wood putty, dried and left unpainted. There are problems with the porch column, the spindles, and other details.) For this you charged us an additional $600. i paid those bills, honorably but foolishly, for by doing so i am reduced to pleading with Mr. Handyman for a more just resolution than charging us more than $1400 to perform perfunctory repairs, nearly burn down the house, and "repair" the work in an amateurish manner. i wrote an email to this end a couple of weeks ago, and have not received any response. i did get a call, but the person had to "talk to her boss"; i've heard nothing.From the Mr. Handyman website: "With Mr. Handyman you can be sure your job will be Done Right. We stand behind our workmanship with a Done Right Promise. If your service was not done right, we promise to make it right. Contact your local Mr. Handyman franchise within 6 months of the service and we will make it right."No matter the project, Mr. Handyman will get it Done Right." Come spring, we will get our normal *********, he will fix all the "repairs" done by Mr. Handyman, it will cost a pretty *****, and i will sit and dwell on the ****** i have learned. The perceptive reader will be able to figure out what that ****** is.