Business ProfileforCool Air Company Inc.

On December 1, 2021 Coolair came to my house to reinstall a ********** mini split unit that was removed by them late summer of this year. I had called for an appointment and never heard back. I was at work when I got a call stating my technician was on his way. No one from the business had even informed me I had an appointment. All needed piping was exactly where it was when the technician removed the unit. My contractor had insured nothing was touched or moved. The technician had been there for hours. My friend showed up and I asked him to check on what was happening and why they were still there. The unit was being installed on a different wall than it was supposed to be. The tech stated he was waiting for parts. Yet he never once thought he should call and discuss any changes with me the home owner. I had the same thing happen in the summer where the same technician ****** showed up and spent the entire day sitting at the house waiting for parts and at that time he never reached out to me to tell me there was a problem. I asked to be called. ****** called me but couldnt seem to give me a valid reason why the unit had been moved. I got home and my brand new wall had gouges in it. Large area with scratches as well. The unit was not on the right wall and wasnt even installed correctly. I got an extravagant **** where again I was charged to pay ****** to sit around all day not doing any work but just waiting for parts. I spoke to ***** and sent her a detailed email with pictures. She never responded. Again another common practice for this company. I now have a unit that is not functioning and cant even be turned on. He left the drain pipe out and not draining anywhere. I have a ceiling he ruined. Holes in my new wall. I used Coolair since they installed the units. This summer they did work on them billed me an excessive amount for something that has never worked and Ive been calling about for five years. My contractor repaired some of the exterior wall.