Business ProfileforSuperstore

I believe in keeping my money local and made 2 purchases from *** Superstore in 2022 valuing $3,500. My 2nd purchase was a refrigerator for which I paid $2,250, only to see it break less than 4 months after purchase. This ultimately resulted in the loss of a fridge-full of groceries (family of 5), and worse yet, breast milk for our baby that had to be thrown away. After contacting *** Superstore, they reached out to a 3rd party repair company, and I give an enormous amount of credit to A+ Appliances, who showed up and got our fridge up and running later that evening. Unfortunately, it died a few days later, resulting in more garbage bags full of groceries. I called A+, and they said that the faulty part should be replacedwhich we agreed withbut we needed to contact the store because it was under warranty. This is where it all falls apart. When we contacted *** Superstore on 12/13, *** informed us that she had ordered the part and it was being shipped 2-day air. I expressed my frustration to her that this was not a cheap appliance, and that this was not an easy situation for my family. Her response may be the most ridiculous thing Ive ever heard a human say; she said this: We cant bring it to you, but we can provide a loaner. Think about that. I have to drive 30 minutes, each way, to pick up a REFRIGERATOR, that I would then have to, myself, move into my home (on a temporary basis) as a stop-gap for 2 days. *** didnt get it. So here we are, at 5:30pm on 12/21 (8 days after they ordered the part 2-day air) and the part has still not arrived. *** insists that there is no tracking or order number (yes, she said that) despite having ordered it through their Frigidaire rep. *** Superstore has not reached out to me ONCE. I have had to call them every day to ask if the part has arrived. *** has repeatedly reminded me that they offered me a loaner, and I finally had to ask her to stop bringing that up.