BBB Accredited Business Profile

Wayfair

Wayfair

(877) 929-3247

Wayfair

15 years in business
Headquarters
4 Copley Pl Fl 7
Boston, MA 02116-6504
Fax Numbers
  • (617) 532-6800
Additional Phone Numbers
  • (877) 877-9293
  • (888) 561-1934
BBB File Opened: 03/10/2003
Business Started: 01/01/2002
Business Started Locally: 03/17/2008
Business Incorporated: 03/14/2008 in MA
Type of Entity
Limited Liability Company
Business Management
  • Ms. Liz Graham, Vice President of Sales and Service
  • Ms. Karen Macomber, BBB Liaison
Business Category
  • Furniture - Retail
  • NAICS: Furniture Stores
  • Internet Services
  • Office Supplies

Service Area
ALABAMA, ALASKA, AMERICAN SAMOA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, GUAM, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGIN ISLANDS, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING
Alternate Business Names
  • Joss & Main
  • All Modern
  • Dwell Studio
  • Birch Lane
Number of Employees: 
4,000
BBB accredited business

A+

Overview

Wayfair is an online retail business that sells over 5,000 brands of home furnishings and decor.  The business ships to locations throughout the United States and Canada.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Customer Reviews  are not used in the calculation of the BBB Rating.

Business Profile

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Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

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Wayfair

Wayfair

BBB ACCREDITED SINCE 03/10/2003

Customer Review Rating:

25%
73%

Composite Score: