This Business Is Not BBB Accredited

National Grid USA

National Grid USA

(800) 233-5325

National Grid USA

18 years in business
40 Sylvan Rd
North Waltham, MA 02451-1120
Fax Numbers
  • (508) 357-4730
Additional Phone Numbers
  • (800) 322-3223
  • (800) 640-1595
BBB File Opened: 02/24/1999
Business Started: 02/24/1999
Business Incorporated: 12/10/1998 in DE
Type of Entity
Business Category
  • Energy Service Companies
  • Air Conditioning Contractors & Systems
  • Heating Contractors
  • Plumbers
  • NAICS: Electric Power Distribution
  • Electronic Power Supplies
  • Fireplace Equipment - Retail
  • Gas Power Equipment
  • Air Conditioning Systems - Cleaning
  • Electric Companies
  • Electrical Power Systems Maintenance
  • Electrical Power Systems (Residential & Commercial) - Backup Systems
  • Electric Power Line Construction
  • Natural Gas Companies
  • Electric Equipment & Supplies - Wholesale
  • Wire & Cable - Electric

Alternate Business Names
  • National Grid Service Co
  • National Grid
Number of Employees: 


Government Action

Massachusetts Attorney General vs. National Grid

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On 10/12/2016 the Massachusetts Attorney General's office announced a negotiated agreement with National Grid that returns more than $1.5 million to thousands of National Grid residential gas customers wh... Read More


National Grid specializes in delivering gas and electricity service to customers in  Massachusetts, New York and Rhode Island.  

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
The business is in the process of responding to previously closed complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

National Grid USA


National Grid USA

Customer Review Rating: