Customer ReviewsforPhilips Healthcare

After one year and eight months Philips has not replaced my Dreamstation Pro CPAP machine.They keep telling me it is still not available. There is a class action suit pending and if one signs up they could get $100. I find that unacceptable as I need $900 to replace a comparable device.Thank you for your time and help.******, ** *****

You pay almost a $1000 for a CPAP machine and after submitting a service email...first, they don't respond until a week or more later/and my last one I sent a second request. Then they send you questions that I believe is to protect their ***** and prolong the service.Today I received another email from *** service center and again questions with information that i already answered...they should read the case or RA number they provide.No wonder they are not allowed to sell CPAPs in *** and they should "NEVER" based on this lack of support/customer service - all they want is your money.SHAME on the *** and Senior Management.Fed up with their run around emails/questions and nothing regarding to the issue i have.

First BBB complaint Ive ever filed. This was not a one time experience of horrible service, it has been a string or issues. Ordered a toothbrush (Philips one) online. I was charged and it never shipped. Online chat was not able to help, had to call and have a ticket filed so I could receive the product I purchased. When I went to cancel the brush refills online, it makes you return the toothbrush, even though they charge retail price for the toothbrush that you can buy from Amazon or anywhere else. Ended up keeping the toothbrush refills for a couple years. When it came time to cancel those it was a series of hoops to jump through. Online system said my refills were canceled, and I even received a confirmation email saying it was canceled. On subscription refill day I was charged again! When I reached out for assistance surprise surprise my subscription was still active! They said they canceled it, but we shall see. They offered a refund for the balance, but this required another ticket to be filed and a supposed week or investigation time. For a $5 credit. The online system said it would send me a chat transcript. Of course it didnt. Luckily given my complete lack of trust in Philips I already took screenshots of the pertinent information. The amount of time I have wasted just trying to get the products I have paid for is staggering. Disappointing For a company this large to be so incompetent and difficult to do business with. They had the nerve to comment that theyve noticed I declined marketing information from them and ask if Id like to re subscribe. No thanks, Im not interested in any Philips products ever again.

I received a ******* model 50PFL4756 F7W for Christmas 2022. I had it for a year and eighteen days before the screen just died. It was a second television so it was not used a lot. It was not cracked or burned. I tried resetting it, unplugging etc. I called their customer service which of course is in India and disclosed when I received the ** and explained everything I tried. He asked me for several pieces of information and had me repeat myself several times and then informed me that because the tv was over a year old he would do exactly nothing (why did he waste my time when I already told the fool the age of the tv) but offer to give me the name of a a local technician. Really Dude, you're in *****. I'll look that up myself as so far you have not proven very bright.When I asked him if that was all he was willing to do he confirmed. *********** is off warranty but shouldn't last more that a year? Is that how long their televisions last? Just past the warranty expiration? Apparently that is so because I spoke online with several people who experienced just the same. Philips is willing to do nothing to even slightly ameliorate the situation. I would have appreciate something. A reasonable discount on the cost of another tv? Having a technician repair it at little or no cost? Instead, they'd rather insult me by giving me the name of a technician who will likely charge me more than the cost of the television.Instead of buying another I will tell everyone and anyone on any forum possible not to buy Philips products. They are a huge conglomerate so they don't care but if they keep up at the rate they are going with any luck they will end up like ***************

The recall for my CPAP was over 2 years ago. July 5th of this year there was finally a remediation plan for the Dreamstation go. We were given the option of $500 or a replacement device. Since a new one would cost me $1000 I opted for the replacement. Well 2 1/2 months later and no replacement. I called customer service and they told me there is nothing they can do and there was no number or email address I could write to and that they have no update on when it might arrive. I use an extra filter on it and replace it every 2 weeks and it definitely turns grayish color. I have never used the ozone or UV cleaner on this unit as they claim that is what causes the breakdown. Not true in my case. Horrible customer service and management of this issue. I would give them 0 stars if I could.

I have proof in the form of the company's ERP database records that the company routinely practices mishandling of returned medical device items. The company records show an alarming number of cases where medical devices were returned for various reasons and resold to other customers. *** and other regulations require quarantine of returned medical devices.

Terrible customer service for my Norelco **** ******, with the company being totally nonresponsive.

Terrible company and the worst customer service ever!!! I was sent the wrong product. Not even close to what I paid for and ordered. They will do NOTHING about it!! *** tried relentlessly to get this resolved, calls and online chats. They barely speak English and have very little understanding of what youre talking about. I have been told on every occasion that a specialist will be contacting me, yeah, right!! Its been over a week! At this point I want my money back! I dont want there cheap products anymore. Ive got a feeling they dont care they have my money and they are keeping it! Buyer beware of this terrible terrible company!! Shame on you Phillips!!!

I purchased a Sonicare a few months ago, which stopped working. All indications on the box are that the product is under 2-year warranty. When I spoke with customer service, they were able to verify via the model number and the unit's serial number that the product was within warranty, but because I don't have the receipt from Target from months ago (who keeps a receipt for a $50 purchase?) they refuse to do anything about it. It's obvious this company looks for excuses to avoid having to follow through with their products, which are clearly suffering from extremely low QA standards, and are trying to save a buck on a fake technicality (the serial number alone is plenty to verify the genuine status of the unit). This isn't the first issue I've had with Philips quality, but it's the first time I decided to follow through on the warranty claim process. This will also be the last time I ever buy a Philips product.

The only reason they got even 1 star was because I had to select at least that. This companies product support and customer service is not worth 1 star. I will never purchase another Philips product. The company is not willing to stand behind its products. I bought one of their coffee machines 8 weeks ago and it stopped working. The only solution they provided was for me to pay additional money to send it to a repair facility and wait 2-4 weeks.