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            Business ProfileforDisplays2go

            Display Designer
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.04/5stars

            Average of 25 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/17/2011

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Displays2go.com is a manufacturer and direct marketer of display products for all types of businesses. Displays2go seeks to empower people and businesses to connect with the world by providing a variety of easy-to-use, brand-enhancing products and personalized solutions. 

            Business Details

            BBB File Opened:
            10/27/2003
            Years in Business:
            50
            Business Started:
            3/1/1974
            Business Incorporated:
            1/16/1975
            Accredited Since:
            3/17/2011
            Type of Entity:
            Corporation
            Number of Employees:
            228
            Alternate Business Name
            • Podiums2go
            • Displays2Go.com
            • George Patton Associates, Inc.
            Business Management
            • Mrs. Jennifer Smithson, Head of Ecommerce and Marketing
            • Ms. Karen Pelletier, Contact Center Director
            Contact Information

            Principal

            • Ms. Karen Pelletier, Contact Center Director

            Customer Contact

            • Mrs. Jennifer Smithson, Head of Ecommerce and Marketing
            • Ms. Karen Pelletier, Contact Center Director
            Additional Contact Information

            Fax Numbers

            • (401) 247-0392
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/13/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Purchased on 2/2 for 6 total pieces of furniture (4 medium pieces and 2 large pieces).The 6 boxes arrived on 2/5.I opened the boxes on 2/6 evening to try and put the furniture together. The screws were not tightening and the locks were not locking + I saw damage on many of the pieces of furniture.On 2/7 I contacted Displays2Go for a refund via their chat on their website which I provided photos at that time. I have screenshots of customer service telling me to discard the furniture and they would provide a full refund. On 2/7 I receive an email asking if I want a full refund or a 30% off to keep units as is. I emailed back stating I want a full refund. ******** services wanted me to open all boxes to ensure all units had the same issues. I did this and provides over 10 photos plus 1 video sharing how none of them are functioning and many were damaged. They shared they want the units back and they would provide shipping labels. They sent only 2/6 labels which I had to call back to get all 6. This resolution was after 7 emails and 3 phone calls made to get to this resolution.Displays2go supposedly set up a pick up for 2/12 from 8a-5p. ***** never showed. I had to have my husband drive back and forth 20 min to bring these 6 heavy boxes outside then inside on Monday. I called on 2/12 they rescheduled a pickup for 2/13/2024 from 7a-1p. My husband had to drive another 20 min on this morning to bring the boxes outside. Pickup never happened. I called Displays2go and they were going to contact ***** and call me back. Instead of calling me back they emailed me stating this was never initially scheduled and now will have a pickup of tomorrow 2/13, therefore my husband needing to drive another 40 min (total) to bring them in and out again. Displays2go will also not refund me until they received their items back which I cannot wait for. I need a refund immediately as well as these 6 boxes picked up as this was a manufacturer issue.
            Read More

            Customer Reviews

            25 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Allen M

            5 stars

            01/17/2024

            I ordered a pulpit and when it come in it had been damaged. I called and sent them pictures of it and without hesitation they took care of me. Thank you for taking care of us and being so quick to respond and help! Blessings and Peace in ***** name!

            Displays2go Response

            01/17/2024

            Thank you for the feedback and comments,  ***********  We appreciate your business.

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