Business ProfileforNew England Dental Group

On 4/13/2023, I had a dental cleaning at NE Dental Group at their ******** office in ****** under the assumption that my dental insurance would apply as with previous visits. Notedly, I only attended NE Dental under the knowledge that they were "in network" for my dental insurance. This was my second appointment following the change in ownership for this dental practice. I had been notified by email of the change and that there would be little to no changes (see email attached). My bill from my previous dental cleaning on 1/31/2023 (shown in yellow on the invoice attached) was $76.69, which amounted to 20% of the total amount, and 80% was covered by my dental insurance (Delta Dental Total PPO). The amount of this payment was similar to previous payments before the practice changed ownership. As with my previous visit of 1/31.2023, after my visit on 4/13/2023 NE Dental told me that they were going to submit my visit to my insurance for payment (80%) and then they would bill me for my part (20%). I was shocked to receive an invoice for $335.13.What had happened is that NE Dental, decided in the process of submitting my invoice for insurance coverage, and without notifying me beforehand, to change their insurance agreement and become an "out-of-network" provider in terms of my Delta Delta PPO insurance. After submitting the paperwork for payment to my insurance and being paid the corresponding 80% or $161.87, according to their "in-network" agreement charges ($251.19), which would have left $89.32 (or 20%) for me to pay, NE Dental instead added dentist and hygienist fees for a total of $335.13 justifying this increase to a decision to change their agreement to "out-of-network". This happened in the process of submitting the claim to my insurance and before ever notifying me of the change.I would have never gone through with an appointment if I had been told that they were no longer "in-network". NE Dental should charge as agreed "in-network" or $89.13.