BBB Accredited Business Profile

Mainely Urns, Inc.

Mainely Urns, Inc.

(866) 516-1296

Mainely Urns, Inc.

15 years in business
19 B Portland Road
Gray, ME 04039-9431
Fax Numbers
  • (866) 516-1296
Additional Email Addresses
BBB File Opened: 08/20/2004
Business Started: 01/01/2003
Business Incorporated: 01/01/2004 in ME
Type of Entity
Business Management
  • Mr. Michael Madore, Owner
Business Category
  • Cremation Urns
  • Funeral Services

Service Area
We service the following area(s): Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Number of Employees: 
Methods of Payment
  • All major credit cards
Refund & Exchange Policy: 
Returns & Exchanges

Returns: If you have a problem with an item, e.g. damaged in shipping, craftsmanship, personalization error or you just don't like the item, please contact Customer Service immediately at 866.516.1296 or to receive return & exchange instructions. We must receive notification prior to any return to prevent unnecessary delays and/or additional shipping charges (restrictions apply to personalized items - see Returns & Exchanges of Personalized Items section below).

Returns & Exchanges of Non-Damaged or Non-Personalized Items

If you are not satisfied with your purchase simply call Customer Service at 866.516.1296 or email us to initiate a return or exchange. Customer has ten (10) business days from delivery date to return the items. Items will incur a 10-15% restocking fee that is charged to us by our suppliers. Shipping charges are not refundable. Customer is responsible for all return packing/shipping charges and must insure item for the full purchase price. Orders cancelled after items ship but before items are delivered: Customer will not be credited our actual shipping costs or return costs even if the order qualified for "free shipping" at time of purchase.

These basic requirements must be met to receive a purchase price refund:
(shipping charges and or a 5-15% restocking fee may be applied to some items)
Items returned un-used, in resalable condition
Items returned in original packaging/shipping containers - or equal or better quality as original packaging
Purchaser name and address must be clearly visible in or on the package
Return must be received by Mainely Urns within (10) ten days of original delivery date
Item must not have been personalized
In the event that your order qualified for free shipping at the time of purchase, actual shipping charges incurred by Mainely Urns will be deducted from the purchase price credit.

Please call Customer Service at 866.516.1296 or email Customer Service to initiate a return or exchange.

BBB accredited business



Mainely Urns, Inc. sells a complete line of brass, bronze, marble, ceramic and wooden urns, including keepsake, infant and pet urns.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

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T: 8:30 AM-4:30 PM
W: 8:30 AM-4:30 PM
Th: 8:30 AM-4:30 PM
F: 8:30 AM-1:30 PM
S: Closed
Su: Closed

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Mainely Urns, Inc.

Mainely Urns, Inc.


Customer Review Rating:

This business has no complaints filed

Composite Score: