BBB Accredited Business Profile

Flagship Merchant Services

Flagship Merchant Services

(866) 416-0244

Flagship Merchant Services

16 years in business
100 City Square, 4th Floor
Charlestown, MA 02129-3730
Fax Numbers
  • (866) 276-0047
Additional Email Addresses
  • merchantsupport@flagshipmerchantservices.com
  • cs@flagshipmerchantservices.com
BBB File Opened: 07/25/2008
Business Started: 01/01/2001
Business Incorporated: 03/20/2008 in DE
Type of Entity
Limited Liability Company
Business Management
  • Mr. Nathaniel Short, Director of Operations
Business Category
  • Credit Card Processing Service
  • Credit Cards & Plans
  • NAICS: Financial Transactions Processing, Reserve, and Clearinghouse Activities
  • Credit Cards & Plans - Equipment & Supplies

Products & Services
Merchant Accounts and Payment Processing Equipment
Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Flagship Merchant Services, LLC
Number of Employees: 
65
Refund & Exchange Policy: 
Flagship Merchant Services will handle replacement and warranty service for the first thirty days after purchase. All equipment purchased through Flagship Merchant Services comes under manufacturer warranty.
After thirty days, we help our merchant contact the manufacturer for service on all warranties.
New/Unopened equipment may be returned, at the merchant's expense, within the first thirty (30) days of purchase. (A restocking fee of 15% to 25% of the purchase price will be applied to the return.)
Any equipment not returned in the original packaging with all cords, parts and manuals will be refused and returned to sender without a refund.
Software, all Internet gateway license fees, and any set-up fees sold through Flagship Merchant Services, cannot be returned for a refund.
BBB accredited business

B

Overview

Flagship Merchant Services is an industry leader in offering credit card processing services and equipment to most business types. 

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Flagship Merchant Services include:

  • 185 complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Flagship Merchant Services

Flagship Merchant Services

BBB ACCREDITATION SINCE 05/27/2015

Customer Review Rating:

69%
29%

Composite Score: