This Business Is Not BBB Accredited

eSupport.com, Inc.

eSupport.com, Inc.

(978) 824-7961

eSupport.com, Inc.

27 years in business
120 Water St Suite 405
North Andover, MA 01845-2648
Additional Email Addresses
  • support@esupport.com
Additional Website Addresses
BBB File Opened: 10/25/2004
Business Started: 11/01/1989
Type of Entity
Sole Proprietorship
Business Management
  • Mr. William Cushing, Manager
  • Mr. Jason Raza, Manager
Business Category
  • Computers Hardware, Software & Services
  • NAICS: Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
  • Computers - Supplies & Parts
  • Computers - Service & Repair

Products & Services
Driver Agent, Registry Wizard, Undelete Plus, BIOS Agent Plus
Alternate Business Names
  • Driver Agent
Number of Employees: 
11
Refund & Exchange Policy: 
The business states should eSupport fail to provide the updated device driver or BIOS that are indicated are available upon scanning your hardware,  they will promptly grant a FULL refund of your money. Their goal at eSupport is to be the Internet's most comprehensive device driver update service.

The business states refunds must be requested within 30 days of purchase. Renewal subscriptions are non-refundable as they fall outside of the initial 30-day refund period.

B-

Overview

eSupport.com, Inc. is a computer technology company who specializes in technical support services, hardware and software supplies and services, and computer supplies and parts.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for eSupport.com, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

eSupport.com, Inc.

This Business Is Not BBB Accredited

eSupport.com, Inc.

Customer Review Rating:

25%
75%

Composite Score: