BBB Accredited Business Profile

Carbonite, Inc.

Carbonite, Inc.

(617) 587-1100

Carbonite, Inc.

13 years in business
2 Avenue De Lafayette Fl 2
Boston, MA 02111-1748
Fax Numbers
  • (617) 587-1101
Additional Phone Numbers
  • (877) 222-5488
Additional Email Addresses
BBB File Opened: 02/28/2006
Business Started: 02/01/2005
Business Incorporated: 02/10/2005 in DE
Type of Entity
Business Management
  • Mr. Mohamad Ali, CEO
  • Ms. Roseanne Jepsky, Customer Relations Specialist
  • Ms. Danielle Sheer, General Counsel
Contact Information
  • Mr. Robert Frost, Vice President
Business Category
  • Computer Hardware
  • Computer Repair
  • Data Processing Services

Products & Services
Carbonite Home, Carbonite HomePlus, Carbonite HomePremier, Carbonite Business, Carbonite BusinessPremier
Service Area
Number of Employees: 
Methods of Payment
  • Debit Card
Refund & Exchange Policy: 
The business states fees paid for subscriptions to the Services are non-refundable
BBB accredited business



Carbonite, Inc. is a leading provider of online backup solutions for consumers and small and medium sized businesses, or SMBs.  The business provides easy-to-use, affordable, unlimited, and secure online backup solutions with anytime, anywhere access to files stored on their servers, which they call the Carbonite Personal Cloud.

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

M: 8:30 AM-9:00 PM
T: 8:30 AM-9:00 PM
W: 8:30 AM-9:00 PM
Th: 8:30 AM-9:00 PM
F: 8:30 AM-9:00 PM
S: 8:30 AM-9:00 PM
Su: 8:30 AM-9:00 PM

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Carbonite, Inc.

Carbonite, Inc.


Customer Review Rating:


Composite Score: