This Business Is Not BBB Accredited

Small Dog Electronics, Inc.

Small Dog Electronics, Inc.

(800) 511-6227

Small Dog Electronics, Inc.

22 years in business
100 Dorset St
South Burlington, VT 05403-6241
Additional Phone Numbers
  • (802) 496-7171
  • (802) 496-6257
  • (305) 330-4885
  • (802) 862-1316
Additional Email Addresses
  • sales@smalldog.com
  • support@smalldog.com
Additional Website Addresses
BBB File Opened: 02/26/1997
Business Started: 01/01/1995
Business Incorporated: 01/01/1998 in VT
Type of Entity
Corporation
Business Management
  • Mr. Don Mayer, C.E.O.
  • Mr. Hapy Mayer, C.O.O.
  • Mr. Edward J Shepard, Manager
Business Category
  • Computer Dealers
  • Computer Repair
  • Computer Training

Products & Services
Apple Computer Products and Accessories, Apple computers, iPods, iPhone accessories, Peripherals for Mac and PC.
Alternate Business Names
  • Hammerhead
Number of Employees: 
41
Methods of Payment
  • Cash
  • Check
  • Debit Card
Refund & Exchange Policy: 
Business states that their refund policy is as follows: Please note that ALL mail-order returns must be shipped back to our Waitsfield headquarters: 1673 Main Street, Waitsfield, VT 05673. Unopened item(s) may be returned in the original unopened package within 15 days of your purchase for a full refund in the amount of the then-current price or your original purchase price (whichever is lower, less shipping charges where appropriate). Opened item(s) may be returned within 15 days for STORE CREDIT ONLY. Certain restrictions and exceptions apply. Shipping charges to return the product are your responsibility. Product must be unregistered with complete packaging and support material and ready for sale as a new product. Another shipping charge will be assessed against substituted merchandise. Upon the return of an item within the return policy we will verify all parts are included and ensure that there is no user-caused failure of the item.  At retail locations most often this will happen ‘while you wait,’ but in the unlikely event that a service technician is required to examine the item and the service department is closed, we will ask that you either leave the item with us or return when the service department is open so that we may assess the item prior to issuing a refund, credit or exchange. Refunds for returned merchandise will be made in the form that payment was made. If payment was made by credit card, refund credit must be issued the same credit card as was used for the purchase. If payment was made by cash or check, Small Dog Electronics will issue refund payment by check within 7-10 days. NO CASH REFUNDS will be made at Small Dog Electronics retail stores. Opened software, special orders, configure-to-order computers (CTOs), iTunes and Small Dog Electronics gift cards are not returnable. Special-order custom configurations (CTOs) are subject to restrictions. Most CTOs are not returnable; please reference our full CTO Disclaimer below for more information. Please contact us at support@smalldog.com with any questions about our return policies. Small Dog Electronics reserves the right change these polices without notice. All merchandise that is dead on arrival will be replaced free of additional charge (except for international orders, where the cost of shipping is the customer’s responsibility) within 7 days of receipt. In the case of factory-refurbished Apple products, replacement of DOA products may also be obtained from their customer support at 800-SOS-APPLE.

A+

Overview

Small Dog Electronics, Inc. sells and services Apple Macintosh computers, iPhones, and iPods from multiple retail stores and a vibrant ecommerce website, Smalldog.com.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

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Su: 10:00 AM-5:00 PM

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Small Dog Electronics, Inc.

This Business Is Not BBB Accredited

Small Dog Electronics, Inc.

Customer Review Rating:

100%

Composite Score: