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      Country
          Country

          Find a Location

          The CCS Companies has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • The CCS Companies

              725 Canton Street Norwood, MA 02062-2679

              BBB Accredited Business
            • CCS

              PO box 7249 Portsmouth, NH 03802

            • CCS

              P.O. Box 7249 Portsmouth, NH 03802

            Business ProfileforThe CCS Companies

            Collections Agencies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.02/5stars

            Average of 64 Customer Reviews

            Customer Complaints

            2,796 complaints closed in last 3 years

            1,749 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/6/2023

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            CCS represents high profile credit grantors on a nationwide basis in the recovery of their past-due payment obligations. The company is staffed with professional Customer Service Agents (CSAs) to service routine inquiries following the original creditor’s billing efforts as well as facilitating suitable payment arrangements with the consumer.

            Business Details

            This is a multi-location business.

            Find a Location

            The CCS Companies has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • The CCS Companies

                725 Canton Street Norwood, MA 02062-2679

                BBB Accredited Business
              • CCS

                PO box 7249 Portsmouth, NH 03802

              • CCS

                P.O. Box 7249 Portsmouth, NH 03802

              BBB File Opened:
              1/28/2005
              Years in Business:
              57
              Business Started:
              9/6/1966
              Business Incorporated:
              3/20/1969
              Accredited Since:
              6/6/2023
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              650
              Alternate Business Name
              • Credit Control Services, Inc.
              • Credit Collection Services Commercial
              • CCS
              Hours of Operation

              Primary

              M:
              8:00 AM - 8:00 PM
              T:
              8:00 AM - 8:00 PM
              W:
              8:00 AM - 8:00 PM
              Th:
              8:00 AM - 8:00 PM
              F:
              8:00 AM - 8:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Jeffrey Stoddard, Chief Compliance Officer
              Contact Information

              Customer Contact

              • Mr. Jeffrey Stoddard, Chief Compliance Officer
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Understand consumer rights when it comes to debt collection

              Customer Complaints

              2,796 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/18/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Aug 30, 2023 I move ***** 1952 ************* ******* ********** in a Mutiy Family home and when I move to ********************************************************* Apt #1 my Adress has Change. When it Chnge my account seveai pepolple including a teenager has been add to my account, which added several amount of money to my new account. My new account is *********
              Read More

              Customer Reviews

              64 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lavon B

              1 star

              03/12/2024

              Yes. This is a deceptive company. I was disputing a bill with a ADT (which is another scam). I called CCS and they told me that if I paid the balance is full, they would not report it to my credit agency. However, AFTER they received my payment in FULL, they still reported it as a collection, but paid in full. This still caused my credit FICO to go down.

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              BBB Reports On

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