BBB Accredited Business Profile

Talbots

Talbots

(800) 825-2687

Talbots

29 years in business
Headquarters
1 Talbots Dr
Hingham, MA 02043-1551
Fax Numbers
  • (865) 558-6525
Additional Phone Numbers
  • (781) 749-7600
  • (812) 473-7177
  • (847) 329-0580
  • (651) 699-9888
  • (505) 837-1020
  • (806) 359-9190
  • (713) 524-1514
  • (713) 521-7714
  • (713) 623-0893
  • (713) 667-9900
  • (832) 358-3041
  • (806) 794-2691
  • (513) 321-9090
  • (513) 794-1192
  • (513) 791-2880
  • (559) 230-2907
  • (775) 851-7777
  • (801) 270-9800
  • (616) 956-5900
  • (716) 633-2824
Additional Email Addresses
  • customer.service@talbots.com
BBB File Opened: 08/29/1988
Business Started: 08/29/1988
Business Incorporated: 10/21/1980 in DE
Type of Entity
Corporation
Business Management
  • Ms. Nancy B. Sargent, Senior Manager
Business Category
  • Clothing
  • Internet Service

Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Number of Employees: 
11,600
Refund & Exchange Policy: 
If for any reason you are not happy with your online, catalog or store purchase, Talbots will accept returns and exchanges of unworn, unwashed merchandise with a valid receipt within 90 days of purchase, unless defective. A valid receipt is the Return Form portion of the order summary enclosed with your package if you ordered online or by phone, or the original store receipt. If you do not have a receipt, but the merchandise is still ticketed and returned within 90 days of purchase, a merchandise credit will be issued for the current selling price, including all applicable discounts and promotions. Valid identification is required for returns and exchanges made without a receipt. Talbots stores cannot accept merchandise purchased at Talbots Outlet stores.

Talbots Outlet Stores
If for any reason you are not happy with your purchase, Talbots Outlet stores will accept returns and exchanges of unworn, unwashed merchandise purchased from a Talbots Outlet store and online outlet with a valid receipt within 30 days of purchase, unless defective. If you do not have a receipt, but the merchandise is still ticketed and returned within 30 days of purchase, a merchandise credit will be issued for the current selling price, including all applicable discounts and promotions. As above, valid identification is required for returns and exchanges made without a receipt. Talbots Outlet stores can only accept merchandise purchased from a Talbots Outlet store and online outlet. Talbots Outlet store purchases cannot be returned to Talbots stores.

Easy Returns and Exchanges
Returns and exchanges must be made within the guidelines of our return policy. All merchandise purchased online or by phone can be returned to any Talbots store (Talbots Outlet stores can only accept merchandise purchased at Outlet stores or online Outlet) or shipped prepaid and insured to:

Talbots Customer Returns
One Talbots Way,
Lakeville, MA 02348.

Please include the Return Form portion of the order summary enclosed with your package (noting reason for return on the back) or your original store receipt.
BBB accredited business

A+

Overview

Talbots is a leading specialty retailer and direct marketer of women’s classic clothing, shoes and accessories. Established in 1947, the company is known for legacy items like the perfect blazer, trustworthy trench, versatile white shirt, ballet flats and pearls, as well as its fine workmanship, gracious service and welcoming red doors. With a nod to tradition infused with modern flair, Talbots offers an array of timeless wardrobe options to flatter women of all shapes and sizes. The Company currently operates stores in 587 locations in 47 states, the District of Columbia, and Canada. Its on-line shopping site is located at www.talbots.com.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

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Su: 11:00 AM-6:00 PM

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Talbots

Talbots

BBB ACCREDITATION SINCE 08/29/1988

Customer Review Rating:

92%

Composite Score: