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          Essex Physical Therapy & Chiropractic has 1 locations, listed below.

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            Customer ReviewsforEssex Physical Therapy & Chiropractic

            Chiropractors D.C.
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            2 Customer Reviews

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            • Review from Jessica T

              1 star

              04/13/2022

              This company canceled on me two days before my scheduled appointment. Unfortunately my original complaint is not online with the BBB for some reason. The company responded this morning. Their response was 100% unacceptable. I suggest anyone stay far far away from this organization as they will cancel on you at will if it suits their needs. They lack compassion and much more. Especially be where of ***** in the front office. There are lots of other places to give your business and I highly encourage you to do so. Boycott this company.
            • Review from Jessica T

              1 star

              04/12/2022

              This organization cancelled our appointment two days in advance, claiming we are unreliable! I had to cancel before (two times), and one time was the morning of, due to illnesses in my family (I have a disabled husband and young child, so I am the care taker). An illness during the pandemic can come on suddenly. Each time I always called to cancel, much to my chagrin, as I am an honest and reliable person. Each time the office appeared to be understanding and allowed me to reschedule. I know the appointment time is earmarked for me and cancelling causes the business to lose time and money. And then this morning, to receive a call from ******, out of the blue, two days before our appointment, unilaterally cancelling our appointment because according to her, we are unreliable and they have too many patients, is ludicrous and appalling. If they have a policy for this, I would understand (which has not been shared with me). I am confused why they allowed me to book another appointment in the first place if they had this perception about me and my husband. They even took down my credit card information in case I needed to cancel again, they said they would charge me $20. The appointment was for both of us. ****** says she had no knowledge about my credit card information, which is very concerning. I have asked for confirmation in writing that my credit card information will be destroyed by this organization. If they do not, I may need to involve the Attorney General's office.At the moment, I am supposed to receive a call from the owner, but ****** refused to let me know when I could expect it - it could be today or 5 years from now. She gave me the run around, talked over me, etc. It was all fruitless, the decision was made and I was out. Fortunately there are many other providers in the Essex County area.I will update this post when/if I hear back from the owner, ************************************* (sp?).I write this post as part of my civic duty for other consumers, so they do

              Essex Physical Therapy & Chiropractic Response

              04/13/2022

              According to our records you had scheduled four prior new patient evaluation appointments for you and your husband which would total eight new patient appointments. These evaluation appointments are one hour appointments that would have allowed our therapist to offer their services to others in need. We appreciate you calling to cancel (one the day prior and the others the day off the appt) and we understand that patients may have busy hectic lives and thus we try to be as accommodating as we can. This is why we had afforded you the opportunity to always reschedule you and your husbands appointments and you were never charged any cancelation fee. Our office unfortunately did have to cancel your most recent appointment as we are temporarily under staffed and could not accommodate the two new patient evaluations. We have two staff members out and did have to cancel and reschedule others as well. We would have been happy to discuss rescheduling your appointments however as you stated, " Fortunately there are many other providers in the Essex County area." We are sorry for the inconvenience and distress that this appears to have caused you and we wish you the best and good health.

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