1 Customer Reviews
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Review from L. H.
1 star08/02/2022
I am a 63 year old disabled woman..I began renting a mobility scooter in May of 2022..at a cost of ****** a month. When I asked for the scooter to be serviced 2 weeks ago. I was told that 1. We don't have any drivers in your area.2..You should have taken insurance(insurance was never offered) .3. We will have to charge you to pick it up and that I would have to PAY again for the drop off. I live on a fixed income and the rental costs alone is a financial burden. This company is not reliable. I was told that the scooter exchange would be today ..by 4pm..I received a call this morning telling me that "We don't have any drivers in your area..We cannot drop off a scooter until Saturday...This will make 2 weeks that I have not been able to utilize the scooter. It is making a very loud noise and I don't feel safe using it. I pay a lot of money for this MOBILITY SCOOTER and I have not been able to use it for 16 days. My account is up to date and it's not fair that they take my money but offer NOTHING in the way of service.****************
Boston Orthopedic & Respiratory Equipment LLC Response
08/06/2022
****** had broke 4 scooters one after the other, broke the scooter charger. ****** had all the scooters replaced and charger dropped shipped. ******'s credit card for a rental is not valid for any future rentals. ****** had left the scooter **** miles from her residence at 7 am where driving range of the scooter is only 12 miles. ****** had called the office claiming she left the scooter at the projects since she had no other choice. ****** could not specify a valid location of the scooter. She refuses to answer phone lines or specify where the rental is.Customer Response
08/06/2022
I broke NOTHING.. Your scooters are not in great condition diction to begin with. You're just angry that I talked about your unscrupulous business practices. I took the scooter to Boston on the ****** Friday morning it would not start up. I called and waited as long as I could before leaving.. I lost my phone in an Uber ride on my way home. I gave them the exact address where I left the scooter. They took their time about retrieving it.
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