Business ProfileforMidas Middletown

On the week of April 25, 2023 (based on my credit card statement), I brought my car to Midas to have the front passenger window mechanism repaired. The window would go down, but would be delayed with several attempts to roll back up. I paid $556.57 to have it repaired, but discovered that the problem was unchanged. I brought the car back to Midas at least once in May 2023 & was informed that the mechanism was working, and a wire had been repaired. I found no change in the windows function, again. On September 29, 2023 I requested a second opinion from ******* ****** diagnosed & replaced an inoperative window switch for $347.00 (including parts & labor). I was greatly overcharged by Midas, the diagnoses was not accurate, and the problem was not fixed; therefore, I want a partial refund of about $398.00 (subtracting the amount to assess the problem of the window function).I talked to *************************, Midas manager, on September 29, Friday afternoon, at 2:47 pm. The manager informed me that he needed to talk with someone else (the owner?) & that I would receive a call back on Monday October 2nd. I did not receive a call back on October 2nd, so I called the manager again on October 3rd at 11:30 am to follow up on our conversation. The manager had not received a response from someone else (the owner?) & stated that I would receive a call back soon. I contacted the manager again on October 7, 2023 & was informed that my refund request was declined. My biggest issue is that the repair was not made in spite of keeping my car for several days, twice, & they still charged me a lot of money. It would have been better to admit that they were not qualified for this endeavor, instead of charging me a lot of ************* for an unresolved repair. Please see the attached bill from ******, job ******* credit card bill. Midas has a copy of my receipt.