This Business Is Not BBB Accredited

Boston Building Resources

Boston Building Resources

(617) 442-2262

Boston Building Resources

40 years in business
100 Terrace St
Roxbury, MA 02120-3418
Fax Numbers
  • (617) 427-2491
Additional Email Addresses
  • info@bostonbuildingresources.com
BBB File Opened: 06/15/2004
Business Started: 01/01/1978
Business Management
  • Ms. Deb Beatty Mel, Manager
  • Mr. Matthew St. Onge, Executive Director
Business Category
  • Building Materials
Products & Services
Kitchen cabinetry, Countertops, Sinks, Faucets, Toilets, Window restoration supplies, Weather stripping, Insulation, Window repair parts, Storm windows, Replacement windows, Rain barrels, Home compost bins
Number of Employees: 
16
Methods of Payment
  • Cash
  • Check
Refund & Exchange Policy: 
The business states their refund policy is as follows:

For purchases of new materials:
Most stock merchandise can be returned within 30 days in unused, like-new, 100% saleable condition and in the original manufacturer’s packaging. A copy of the receipt must accompany all returns. All damage and shortage claims should be made within 30 days. Store credit for the return will be issued. All credits must be used within six months. Custom-made products such as cabinetry, replacement windows, storm windows, and doors are not returnable. There is a $25 returned check fee.

For Reuse Center purchases (used/donated materials):
No returns or exchanges. All sales are final. The Reuse Center at Boston Building Resources does not accept returns and does not issue store credit. Materials at the Reuse Center are purchased “as is,” with no warranties or guarantees, stated or implied. All purchases must be picked up. We do not deliver or ship any items. After you pay the deposit on your purchase, either in person or through our e-store, your items must be paid for in full and taken away by 3:00 p.m. the following Saturday (even if you put a deposit on an item on Friday afternoon). In fairness to our other customers, Boston Building Resources can not grant extensions on the pick-up time.

Fee for non-pickup:
If you do not pay for and collect your purchase by the designated time, Boston Building Resources will make the items available to other customers and refund your deposit, less a 25% administrative fee. If the deposit was paid in person, refunds will be mailed from our administrative office within 10 business days of the intended pick-up date. If the deposit was paid online, the refund will be issued through PayPal. There are no cash refunds or store credit.

Workshop cancellations:
If you register for a workshop and cancel at least one week (seven days) before the class, you may receive a refund, less a $5 registration fee. If cancellation occurs by 4:30 p.m. on the Tuesday before the class, you may receive a class credit, less a $5 registration fee. All other cancellations are nonrefundable and nontransferable.

Credit card purchases:
There is a $5.00 minimum for credit and debit card purchases.

A+

Overview

Boston Building Resources is a name that encompasses two related social enterprises located at 100 Terrace Street in Boston’s Roxbury Crossing neighborhood. The first is a consumer co-op, or a store owned by and operated for its members. It provides new materials for home improvement with a special focus on kitchen cabinetry, windows, doors, energy-saving products, and green products. Anyone can join, and you can also shop without joining. Being a co-op means that we are not in business to maximize profits, but to benefit our members.

The Reuse Center at Boston Building Resources is a charitable nonprofit that accepts donations of new and gently used materials for resale, which opened its doors in 1993. Anyone can shop at the Reuse Center. Additional discounts are given to Plus members—people who meet our income guidelines, as well as any charitable nonprofit organization. Standard members and the public will pay a slightly higher price on Reuse Center items, but the extra income helps this nonprofit to be sustainable and grow.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Boston Building Resources

This Business Is Not BBB Accredited

Boston Building Resources

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