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Find a Location

Billshark has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Billshark

      35 Parkwood Dr Ste 110 Hopkinton, MA 01748-1727

      BBB Accredited Business
    • Billshark

      PO Box 92 Hopkinton, MA 01748-0092

      BBB Accredited Business

    Business ProfileforBillshark

    Billing Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 37 Customer Reviews

    Customer Complaints

    92 complaints closed in last 3 years

    29 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/31/2016

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    BILLSHARK is a bill reduction service that saves customers time and money by negotiating monthly recurring bills and cancelling monthly subscriptions.

    BILLSHARK negotiates home and small business services bills including Internet, Phone, TV (Cable &  Satellite), Mobile/Wireless, Home Security, and other services. They do not negotiate utilities or financial/debt products (loans, credit cards, etc). for consumers and small businesses.


    Products & Services

    bill negotiation service, bill negotiation, cut monthly bills, get bills lowered, bill savings

    Business Details

    This is a multi-location business.

    Find a Location

    Billshark has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Billshark

        35 Parkwood Dr Ste 110 Hopkinton, MA 01748-1727

        BBB Accredited Business
      • Billshark

        PO Box 92 Hopkinton, MA 01748-0092

        BBB Accredited Business
      Location of This Business
      35 Parkwood Dr Ste 110, Hopkinton, MA 01748-1727
      BBB File Opened:
      6/9/2016
      Years in Business:
      9
      Business Started:
      10/1/2014
      Business Incorporated:
      1/8/2016
      Accredited Since:
      8/31/2016
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      60
      Alternate Business Name
      • billshark.com
      Business Management
      • Mr. Steven McKean, CEO
      • Mr. Brian Keaney, COO
      Contact Information

      Principal

      • Mr. Steven McKean, CEO
      Additional Contact Information

      Email Addresses

      Customer Complaints

      92 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I asked to cancel the service before they began the negotiations and they did not and I still received a very large bill.
      Read More

      Customer Reviews

      37 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sabrina G

      1 star

      03/26/2024

      This company claimed to save me $180 which broke down to $15 per month. This was incorrect as my bill was $83 and the new price went down only $4 per month. They charged me an outrageous amount for a service they did not provide. Do not use this service they are taking money from people trying to save. Shame on this company.

      Billshark Response

      03/28/2024

      The negotiated discount we discussed has been applied to your April billing statement.

      At Billshark, we stand by our commitment to guarantee savings for our valued customers. If you find any discrepancies or have any concerns regarding your invoice, please reply to my email and voice mail message sent today. 

      Your feedback is incredibly important to us, and we are dedicated to working collaboratively with you to address any issues or concerns you may have.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

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