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Find a Location

K.C. and Company has 1 locations, listed below.

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    Business ProfileforK.C. and Company

    Beauty Salon

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    K.C. and Company doing business as Keldara The Salon & Day Spa offers hair, skin, body, nails and massage services 

    Business Details

    Location of This Business
    650 Washington St, Dedham, MA 02026-4453
    BBB File Opened:
    10/7/2002
    Years in Business:
    39
    Business Started:
    1/1/1985
    Business Incorporated:
    1/1/1985
    Type of Entity:
    Corporation
    Number of Employees:
    10
    Alternate Business Name
    • Keldara The Salon & Day Spa
    Business Management
    • Ms. Jeanne Gianino, Owner
    Contact Information

    Principal

    • Ms. Jeanne Gianino, Owner

    Customer Contact

    • Ms. Jeanne Gianino, Owner
    Additional Contact Information

    Fax Numbers

    • (781) 407-0080
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On December 16, 2022, I had a hair appointment at Keldara Salon and Spa to get my extensions done. On their website, they advertised that they were certified in ***** extensions. I called the salon beforehand to double-check this, and I was assured that they do in fact do ***** extensions. When I arrived for my appointment, I clarified with the stylist that they do ***** extensions and have the ***** tape, because it's a special tape (the extensions can be ruined if using another tape). The stylist assured me that they do have ***** tape. As my appointment was finishing up, I looked up and saw that the tape she was putting on my extensions was not ***** tape and did not cover the length of my extensions. I asked about it, and she told me she was using a different tape because they actually did not have ***** tape anymore. So, 1) She lied to me when I sat down and 2) Never received my permission to tape my extensions with other tape that would ruin them. I was extremely upset, so I asked to speak to a manager afterwards. After arguing with a manager for 45 minutes, she finally took $90 off of my bill. However, I still paid $252 for my service. On top of that, my $800+ extensions are now ruined, which the salon should pay me for because of false advertising and lying to me multiple times. I tried filing a credit card dispute but was unable to. I want my money back for this service, I want a replacement of my extensions that are ruined, and I also do not want the salon to continue lying to people for the sake of profit (e.g., remove themselves from the ***** website and remove all ***** advertising from their website).
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Yvonne P

    1 star

    01/02/2024

    My family has been a long time customer, but NewYears Eve December ******* was a very troubling encounter! My daughter was racially profiled from the time she was called by a so called mid stylist to the time I came back to urgently pick her up and nothing was done to her hair! I brought her in for what was supposed to be a simple wash and blow-dry, but we left in shock and tears! We definitely will not be returning to Keldara Salon Spa in ******,**.! This turned into a criminal act by the mid stylist and we will be going thru the judicial system!!

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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