Business ProfileforOwens Corning Basement Finishing Systems of Boston

I have been struggling for two years to get the appropriate replacement panels for my basement system. Two years ago, I requested two new panels to replace damaged ones. I was sent the email to request the appropriate sized panel replacements, and I filled it out with the correct measurements which I have checked now literally dozens of times. I was sent the wrong width panel: instead of the 1 width, I was sent two panels 2 1/2 thick. I have emailed and called many times about this for the past two years. The service I have received has been awful. I have been ignored via email and phone each time Ive tried the original contact person. When Ive called, I havent gotten any response from Owens Corning, only a subsidiary, Lux Renovations. They have told me I that I must be wrong, theres no other sized panel to send. That cant possibly be true when on the original sheet I filled out there were two thickness choices. I was told by them: just use a razor blade to cut it. We were finally able to get a handyman willing to try to cut it as instructed, and he said it cannot be done the way they state; how can a razor blade be used to plane an entire panel from 2 1/2 in width to 1 width? Cant be done without special machinery. Then I was told (again on the phone by Lux Renovations) if we want them to come out and do it, it will be $1500 bc the warranty only includes the materials, not the labor. But even if I wanted to do that, its a six month plus wait. All I need is the proper panels! All Im asking is that Owens Corning send me the original panels that are 1 thick instead of 2 1/2 thick- its not that difficult. Our warranty is a lifetime warranty on materials so I should be able to ask for as many panels as I need and not be ignored!