This Business Is Not BBB Accredited

Citizens Financial Group, Inc.

Citizens Financial Group, Inc.

(401) 456-7000

Citizens Financial Group, Inc.

69 years in business
Headquarters

1 Citizens Plz
Providence, RI 02903-1344

BBB File Opened: 1/28/2003
Business Started: 1/01/1947
Business Started Locally: 6/17/1985
Type of Entity
Corporation
Business Management
  • Ms. Lorissa Harris, Operations Analyst
  • Mr. Bruce Van Saun, President
Contact Information
  • Ms. Lorissa Harris, Operations Analyst
  • Mr. Bruce Van Saun, President
Business Category
  • Banks
  • Banking Services
  • Loans
  • Consumer Finance & Loan Companies
  • Mortgage Lender
  • Financial Services
  • Mortgage Bankers
  • NAICS: Savings Institutions

Products & Services
Checking Accounts, Savings Accounts, Money Markets, Home Equity Loans, Mortgages, Student Loans, Student Checking, Home Equity Lines of Credit, Business Banking, Commercial Banking, Investing, Wealth Management
Alternate Business Names
  • Charter One Bank
  • CCO Mortgage
  • Citizens
  • Citizens Leasing
  • Citizens One
  • RBS Citizens
  • Citizens One Mortgage
  • Citizens One Student Loans
  • Citizens One Personal Loans
  • Citizens Bank
  • Charter One

Licensing, Bonding or Registration:  This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Number of Employees:  3,400

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Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being a... Read More

Pattern of Complaint

According to BBB files this business has a pattern of complaints concerning an overall lack of customer service. Consumers state that the business does not communica... Read More

Overview

Citizens Bank of Massachusetts is a commercial lending business operating 9 commercial banking centers. Citizens Bank of Massachusetts is a subsidiary of Citizens Financial Group, Inc., a commercial bank holding company. Citizens is wholly owned by The Royal Bank of Scotland Group, PLC. 

Let's socialize:

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Citizens Financial Group, Inc.

THIS BUSINESS IS NOT BBB ACCREDITED

Citizens Financial Group, Inc.

Customer Review Rating:

Positive
0%
Neutral
5%
Negative
95%

Composite Score:

0 3