BBB Business Review
This Business is not BBB accredited
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Citizens Bank of Massachusetts is a commercial lending business operating 9 commercial banking centers. Citizens Bank of Massachusetts is a subsidiary of Citizens Financial Group, Inc., a commercial bank holding company. Citizens is wholly owned by The Royal Bank of Scotland Group, PLC.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for RBS Citizens, N.A. include:
- Failure to respond to 4 complaint(s) filed against business
- 14 complaint(s) filed against business that were not resolved
Factors that raised the rating for RBS Citizens, N.A. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||421|
|Total Closed Complaints||886|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||66|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Federal Deposit Insurance Corporation (FDIC)
15 Braintree Hill Office Park, Braintree MA 02184-0172
Phone Number: (877-275-3342) or TDD: 800-925-4618 or 781-794-5500
The number is 57957.
Type of Entity
Business ManagementMs. Lorissa Harris, Office of the Chairman
Number of Employees
BANKS FINANCIAL SERVICES
Alternate Business NamesCCO Mortgage Charter One Charter One Bank Citizen Auto Finance, Inc. Citizens Bank Citizens Financial Group, Inc
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview