This Business Is Not BBB Accredited

Citizens Financial Group, Inc.

Citizens Financial Group, Inc.

(401) 456-7000

Citizens Financial Group, Inc.

71 years in business
1 Citizens Plz
Providence, RI 02903-1344
Additional Phone Numbers
  • (401) 456-7000
  • (860) 638-4411
  • (800) 852-5577
  • (800) 862-5000
  • (800) 252-2500
  • (401) 456-7000
  • (802) 658-9681
  • (888) 333-0114
Additional Website Addresses
BBB File Opened: 01/28/2003
Business Started: 01/01/1947
Business Incorporated: 11/21/1984 in DE
Type of Entity
Business Management
  • Ms. Lorissa Harris, Operations Coordinator
  • Mr. Bruce Van Saun, President
Business Category
  • Bank
  • Banking Services
  • Loans
  • Consumer Finance Companies
  • Mortgage Lenders
  • Financial Services
  • Mortgage Banker

Products & Services
Checking Accounts, Savings Accounts, Money Markets, Home Equity Loans, Mortgages, Student Loans, Student Checking, Home Equity Lines of Credit, Business Banking, Commercial Banking, Investing, Wealth Management
Alternate Business Names
  • Charter One Bank
  • CCO Mortgage
  • Citizens
  • Citizens Leasing
  • Citizens One
  • RBS Citizens
  • Citizens One Mortgage
  • Citizens One Student Loans
  • Citizens One Personal Loans
  • Citizens Bank
  • Charter One

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 


Government Action

Consumer Financial Protection Bureau vs. RBS Citizens, N.A.

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On 8/11/2015 the Consumer Financial Protection Bureau (CFPB) announced a consent order with RBS Citizens Bank, N.A. (now known as Citizens Bank, N.A.) and determined that the business processed... Read More

Pattern of Complaint

According to BBB files this business has a pattern of complaints concerning an overall lack of customer service. Consumers state that the business does not communicate in a timely or effective manner regarding applications for car loans, mortgages, or refinancing.  Requests for copies of statements or documents necessary to facilitate loans, or fulfill the needs of the consumer, are not processed in a timely manner, resulting in dissatisfied cons Read More


Citizens Bank of Massachusetts is a commercial lending business operating 9 commercial banking centers. Citizens Bank of Massachusetts is a subsidiary of Citizens Financial Group, Inc., a commercial bank holding company. Citizens is wholly owned by The Royal Bank of Scotland Group, PLC. 

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Citizens Financial Group, Inc. include:

  • 7 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Government action(s) against the business

Customer Reviews  are not used in the calculation of the BBB Rating.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Citizens Financial Group, Inc.

This Business Is Not BBB Accredited

Citizens Financial Group, Inc.

Customer Review Rating:


Composite Score: