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Find a Location

Sampson's Automotive, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sampson's Automotive, LLC

      342 Compass Cir Unit C3 N Kingstown, RI 02852-2618

      BBB Accredited Business
    • Sampson's Automotive, LLC

      2544 S County Trl West Kingston, RI 02892-1605

      BBB Accredited Business

    Business ProfileforSampson's Automotive, LLC

    Auto Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/9/2014

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Sampson's Automotive, LLC specializes in automotive services. The business services include but are not limited to, oil change, tires, fluids, suspension, tunes up and more. Sampson's Automotive LLC is now a Rhode Island State Inspection Station #446 and is a registered emissions repair facility. We are also certified with MACS (mobile air conditioning society) to service and repair A/C systems using R-134A (Freon). Also home of Anchor Down Car Show -held yearly in June, to benefit the Wounded Warrior Project!

    Business Details

    This is a multi-location business.

    Find a Location

    Sampson's Automotive, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sampson's Automotive, LLC

        342 Compass Cir Unit C3 N Kingstown, RI 02852-2618

        BBB Accredited Business
      • Sampson's Automotive, LLC

        2544 S County Trl West Kingston, RI 02892-1605

        BBB Accredited Business
      Location of This Business
      342 Compass Cir Unit C3, N Kingstown, RI 02852-2618
      BBB File Opened:
      8/31/2013
      Years in Business:
      14
      Business Started:
      1/1/2010
      Business Incorporated:
      3/23/2011
      Accredited Since:
      5/9/2014
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      6
      Alternate Business Name
      • Auto Match RI.com Auto Sales
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Business Management
      • Mr. Brett K Sampson, President
      Contact Information

      Principal

      • Mr. Brett K Sampson, President

      Customer Contact

      • Mr. Brett K Sampson, President
      Additional Contact Information

      Fax Numbers

      • (401) 667-7640
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/29/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      The stores manager and staff declined to discuss the cost of replacing tires and oil change before they fixed my car. I asked them twice; the first time when I was in-store and the second time I called them via phone. The guy who answered the phone told me that he does not have the information now and someone call me tomorrow. He declined to answer further questions and hung up the phone in 11 seconds. Next day, a man called me when everything was done. They gave me a receipt and asked me to pay. The problem is that they were not transparent about the price at all before they started, even if I asked twice. My car was not drivable and I had no choice but left the car there. They did not me know the price and just asked me to pay whatever price they asked for. Additionally, the oil change price was significantly higher than the car dealer and Midas, the National chain stores. I sincerely feel they charge me more due to my language (non-native speaker), race (Asian) and gender (woman). They thought I did not know anything about the cost of repair and oil change and tricked my for a higher price. Also, the manager of the store *** was hard to discuss with. He declined to answer questions and always talked my irrelevant topics.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Min S

      1 star

      09/11/2023

      I brought my vehicle to get a diagnostic because the vehicle had been lagging on the highway. Dropped it off, after a few days, I hadn't heard back from anyone. I called many times and finally reached someone. I was told my car was undriveable and it would take $10,000 to fix it (for a new motor). Side note: ((I had previously taken the car for a diagnostic somewhere else and was told the throttle body needed to be repaired. Nothing else!)). When I drove my car to *********, it was driving just fine! No problems driving under 50 mph. The engine purred, nothing else wrong with it. When I picked up my car, it wouldn't start and had to be jumped. But why? I had a new battery installed less than a year ago. The car started and it sounded like I was starting a lawn mower, there were big wafts of smoke coming out the exhaust, and the whole car was shaking and rattling and made loud clacking noises. What did you do to my vehicle?!! "***" told me that's how I brought the vehicle to them. Lies! No I didn't!! I can't believe he would lie so easily like that. It's so frustrating! Where are the trusted mechanics? I feel like I was being taken advantage of because I'm a woman and they think I don't know my car or the costs of repairs, plus I'm a woman of color (non-white). Just disappointing. Obviously, I won't go back there. Be alert if you go here.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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