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Find a Location

Mark's Towing Service has 1 locations, listed below.

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    Business ProfileforMark's Towing Service

    Towing Company
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/4/2016

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Mark's Towing Service specializes in automobile services. The business services include but are not limited to, auto repair, auto body repair and fabrication, recovery, towing roadside assistance and more.

    Business Details

    Location of This Business
    508 Access Highway, Caribou, ME 04736-3816
    BBB File Opened:
    1/1/1988
    Years in Business:
    44
    Business Started:
    3/19/1980
    Accredited Since:
    4/4/2016
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    2
    Alternate Business Name
    • Mark's Towing Service & Auto Repair
    Business Management
    • Mr. Mike A Nadeau, Owner
    • Mr. Mark Nadeau, Manager
    Contact Information

    Principal

    • Mr. Mike A Nadeau, Owner
    • Mr. Mark Nadeau, Manager

    Customer Contact

    • Mr. Mike A Nadeau, Owner
    • Mr. Mark Nadeau, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Aug 19,2023 I needed to use my roadside assistance After which I was notified by someone named ****** who said he was with Dispatch and that he had my towing set up. If would be about 2 hours before it was towed and my out of pocket would be ****, he repented it just like that **** about 4 times a long with his name should I have any issues. About 30 minutes later I received a call from the tow company driver, to verify location of my vehicle and the address I needed it towed to. ,He asked be about my out of pocket portion and I stated I could give him a debit card now, he said he couldn't process a debit. So I said I would mail him the $2 If he would just leave the bill in my truck. He said don't worry about it we can work it out later. At 10PM Saturday night I get a call from the driver stating he needed payment for my portion of the bill and could except a debit card now. I replied ok if your that concerned over your $2, he said WHAT NO ITS $183!!!! I told him no I was told **** repeated and even when I spoke with him earlier had referred to the $2 charge. NOT a $200 charge. He would have to eat it that was why he didn't like working where he was. 10:30PM I received another call, this man identified himself as **** with Marks Towing and that I needed to pay him the $183 or he would call the state police on me. I refused as I had never agreed to pay anyone that price for an INSURANCE COVERED ASSISTANCE before. He said well I drove all the way from Caribou to Houlton to get your car and take it to ******, then had to drive back to Caribou so you owe me. I insisted I had never agreed to such nonsense and why would my insurance company use someone from Caribou when there are several towing companies in both Houlton and ******. He said I could explain it to the state police when they showed up. I was then approached by my Post Master stating **** had called her to make a complaint about me with the *********** as I was an employee of theirs and that she needed to know that I was dishonest and a bad representative of the *********** because I was refusing to honor a contract with him.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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