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            Business ProfileBill's Auto Clinic

            Auto Repair
            BBB accredited business

            Contact Information

            2 Commercial St

            Salem, MA 01970-3917

            Get Directions
            Visit Website
            Email this Business
            (978) 745-2087

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 12:00 PM
            Closed

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            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/29/1998

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Bill's Auto Clinic is an automobile repair shop for both foreign and domestic vehicles. The business offers towing throughout New England and New York. They also offer the following services: 24 hour road service, flat bed towing, machinery repair, and equipment repair. The company was established in Massachusetts in 1962 and employs 3 people. Ms. Gloria St. Hilaire and Mr. Wayne St. Hilaire are the Owners. Any questions or problems should be directed to the attention of Ms. St. Hilaire.

            Business Details

            Location of This Business
            2 Commercial St, Salem, MA 01970-3917
            Email this Business
            BBB File Opened:
            12/29/1998
            Years in Business:
            42
            Business Started:
            1/1/1982
            Business Incorporated:
            7/29/2013
            Accredited Since:
            12/29/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            8
            Alternate Business Name
            • Bill's Auto Sales
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            8:00 AM - 12:00 PM
            Su:
            Closed
            Business Management
            • Mr. Wayne St. Hilaire, Owner
            Contact Information

            Principal

            • Mr. Wayne St. Hilaire, Owner

            Customer Contact

            • Mr. Wayne St. Hilaire, Owner
            Additional Contact Information

            Fax Numbers

            • (978) 741-7188
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Car was towed by the city of Salem on 2/22/23 for unpaid parking tickets (it was parked legally in a public garage that I pay for). Nobody contacted me from the towing company to inform me that they had taken my car. They let it sit on their lot for 9 days, I only found out they had my car by walking down to their lot and physically checking myself because nobody was answering their phone.They charged me $400+ to get my car back, both rims on the left hand side of the car are damaged, and when I called to ask for information about the damages to my car I got called a liar and hung up on by the manager. I'm still working with ***** PD to try and find out if an officer was present for the tow and if they took pictures of my car before towing it that would show the rims undamaged prior to towing before pursuing legal action.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Julishaa F

            05/19/2022

            Huge problem with drivers driving through my neighborhood at high rates of speed. They think they are the police and are in a rush to an accident I called to file a complaint with a manager. The driver of the tow truck who I had a problem with answered the phone and was severely combative. He clearly thinks hes Car driver in my neighborhood they race track. This is a residential area not a highway. You claims to not be speeding but evidence proves the contrary. You are not the police your a punk!! There are children in this neighborhood. You are being recorded and there is several evidence of you speeding. Slow down!!!
            Read 3 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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