This Business Is Not BBB Accredited

Zipcar, Inc.

Zipcar, Inc.

(617) 933-5070

Zipcar, Inc.

17 years in business
Headquarters
35 Thomson Pl
Boston, MA 02210-1202
Fax Numbers
  • (617) 995-4300
  • (404) 223-2970
  • (503) 241-3076
  • (512) 291-7296
  • (617) 720-0020
  • (410) 685-1862
  • (312) 589-6306
  • (415) 495-1161
  • (206) 682-1657
  • (617) 995-4300
  • (212) 691-0107
  • (604) 697-0560
  • (323) 465-5933
  • (215) 735-3695
  • (202) 552-5928
  • (416) 977-2793
  • (412) 288-2564
Additional Phone Numbers
  • (866) 494-7227
  • (404) 817-3599
  • (503) 328-3539
  • (512) 291-7278
  • (617) 933-5070
  • (401) 234-1380
  • (410) 685-1867
  • (312) 589-6300
  • (415) 495-7478
  • (206) 682-0107
  • (617) 995-4231
  • (212) 691-2884
  • (604) 697-0550
  • (323) 866-4505
  • (215) 735-3691
  • (202) 737-4900
  • (416) 977-9008
  • (412) 288-2563
Additional Website Addresses
BBB File Opened: 05/10/2005
Business Started: 01/11/2000
Business Incorporated: 06/19/2000 in MA
Type of Entity
Corporation
Business Management
  • Ms. Abby Westlund, Member Services Manager
  • Mr. Rick Allen, Vice President, Sales and Member Services
  • Ms. Kaye Ceille, President
Business Category
  • Auto Renting & Leasing
  • NAICS: Passenger Car Rental
  • Road Service - Automotive

Additional Information
  • Zipcar, Inc. is a wholly owned subsidiary of Avis Budget Group 
    avisbudgetgroup.com
Number of Employees: 
600

F

Advertising Review

On 03/19/2014 BBB wrote to Zipcar, Inc. and asked the business to substantiate the following advertising claims on http://www.zipcar.com/:

Zipcar is the world's largest car sharing and car club service

BBB found that these claims were superlative claims in violation of the BBB Code of Advertising. As of 4/22/14 the business has failed to respond to BBB.

Government Action

New York Attorney General vs. Zipcar, Inc.

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On 7/28/2016 the New York Attorney General's office announced a settlement with Zipcar, Inc.  The settlement is in regards to allegations that the business routinely charged New York consumers damage fees for r... Read More

Pattern of Complaint

According to BBB files this business has a pattern of complaints concerning charges to consumers that are not authorized, or are made after being told there would be no charge.Consumers state that gas cards do not work as they should; consumers are told to use their own funds with a promised refund, but do not receive the refund.  At times, reserved cars are not available, are not in working order, or are not fueled. Consumers state that customer Read More

Overview

Zipcar Inc. is a membership based company that allows members to share cars by the hour or day-on their terms. The cars are outfitted with wireless technology, creating a reservation system and strategically placing the cars around key cities and neighborhoods.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Zipcar, Inc. include:

  • Failure to respond to 132 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Government action(s) against the business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Zipcar, Inc.

THIS BUSINESS IS NOT BBB ACCREDITED

Zipcar, Inc.

Customer Review Rating:

100%

Composite Score: