Customer ReviewsforSoumadel HVAC

I am an American Home Shield client and Soumadel HVAC was assigned to service a Minisplit unit. Upon initial assessment they seemed fantastic, and replaced my broken unit in December with an allegedly better unit. That however was the only acceptable part of my experience. Initial work done in the condo was on January 25th 2021. Soumadel HVAC installed a new mini split unit . This was left incomplete at my condo with no word. There was a 4 inch x 4 inch hole left in the wall, and although my wife was home, the technicians did not mention this to her, and I discovered this when I returned home later that evening. When I spoke with Soumadel HVAC about the incomplete job, I was informed that they install and do not modify, it was left for me to repair. I understand that painting would not be covered by the warranty however the hole left is not a proper installation. This was left for me to repair on my own. On July 1st I contacted American Home Shield about the ** unit leaking. After several attempts to set up an appointment, a technician was assigned and a repair was attempted, however the unit now leaks more. After continued attempts to set up an appointment with Soumadel HVAC (he had made and canceled several which results in me missing time from work) someone came out to reassess, and the solution that was explained to me was to lift the unit further up, run a new drainline (they used the existing drain line in previous install) and see if that would work. I was also told from the HV** tech during that visit (July 22nd) that I could drill a hole in the outside from the outside through the concrete block and just **** it with spay insulation foam that they sell at *********** I asked if he meant that when his technician came back they would be doing this to assure it was properly insulated, he told me no, he does not do that, it would be left for ME to do. The reason they they do not do this is because that is not the purpose of the spray foam insulation. In fact if this is done incorrectly it will blow out either the interior drywall, or crack the concrete exterior wall. However At this point I still continued to work with him and accept his answers. He also informed me that when they comeback to move the unit, that it would likely leave another visual hole in the wall that he does not fix, as that is not their job. I still continue to accept this as an answer. The last time I spoke with Soumadel HVAC was Wednesday August 4th at 12:33 PM EST. I was told that he would call me back by 3:00 PM when he makes the schedule for Thursday and Friday (August 5th and 6th). That call never took place. It was not until Thursday August 12th when they did finally reach out to me by phone however left no voice mail. I can only assume this was a result of contact from AHS to the vendor. The report that they eventually left for AHS notes that there is improper insulation behind the unit that they installed (I used to do this work, and NEVER would I have installed a unit without insulating behind it. Typically that would include removing old insulation and adding new). Furthermore the fact that they can report the lack of insulation means that this was a known fact to them but they wanted to ignore it. If you are looking for quick easy work that *** or *** not be done correctly, Soumadel is the *** for you. I however can no longer wait for unacceptable work to take place. Currently on hot days the unit drips about 1/4 of a cup of water in a 4.5 hour period. I have photos that document everything that I have stated above, however the BBB review does not have a place to upload them. Just an additional tid bit of information that perhaps will help their technicians in the future. IF they ran their own drain line initially AND assured the that refrig lines AND the drain line was properly insulated and the hole through the wall was actually air tight, this condensation leak should also be no issue. However since neither of those happened, the issue continues.