Business ProfileforHudson Appliance & Mattress Gallery

On 9/8 we contacted Hudson Appliance because our dishwasher was not working. They asked us for the make and model of our appliance (which we gave to them over the phone). They explained that they would come out on 9/12 to repair the appliance. They indicated that they would charge $199 when they arrived. A flat rate that would go towards the repair service of our appliance. They arrived on 9/12. After spending a few minutes looking at the appliance, the service provider indicated that he needed to order a part and would follow up with us when they would be back to complete the repair. We confirmed that our $199 payment would be going towards the service repair and we would not be charged additionally for the second visit (except for the part) which would be about $100. Based on this good-faith promise of repair - we paid Hudson Appliance the $199.However, he called us later and indicated that he could not order the part, as it no longer existed and therefore could not make the repair. We asked for a partial refund given that we had provided the model prior to the visit and they should have known before coming out that they would be unable to fix this model. The would not refund us even with this oversight.We feel scammed as we would not have waited for them to come out if we had we known that our appliance was too old to be repaired. We are now out of $199 that could have gone towards a new appliance had we known. In the five minutes that this person was here, he also swore several times (including the "f" word). We are requesting a review of their practice and a refund of the charge (even if partial). $199 is not a reasonable amount to expect a customer to pay for 5 minutes of time.