Business ProfileforAccurate Baker Elman

On 2/2/23 Accurate Baker Elman came to repair a nonworking furnace unit. The problem was diagnosed as the capacitor and it was also recommended to replace the control board (which was working fine) since they "are notorious for failing." Serviceman pressured me to buy a maintenance plan for $1500 along w/ replacing the ******************* for my 4 other fully functional furnace units (at $2,596.00). because "5MFDs and internal windings getting notoriously worn." I declined and told him to just fix the one unit. As a result of the serviceman showing up an hour late, I had to leave for work. I paid him $789.97, and left him alone to finish. He was to send a completed invoice later. When I returned home, the thermostat registered 69 degrees (instead of 66 when it wasn't working). I figured it needed time to warm up -- which it never did. Exactly 48 hours later, the unit again stopped working completely. Early Monday, 2/6, I left a message. My call was never returned until I called again Wednesday, 2/8. Accurate scheduled a serviceman for the following day. During the Feb 9 service call, I was told that this time, it was the motor that failed; it would be "expensive" to fix (about $1000+). The $787 condenser and control board I had JUST paid to replace days ago, was not refundable because he already told me "they were notorious for failing." My effort to resolve the issue directly (refund the $787 and apply it to the newly diagnosed motor replacement) was met with their insistence that the original repair was "at my own risk". I have since had a different heating company come to assess the problem and was informed me that neither the capacitor nor the control board were ever the issue. Although I initialed the original [attached] receipt, the lengthy"description of work" was not included at the time until I was emailed the receipt later. I would like a full refund for $787 to pay to a different company to repair the furnace.