This Business Is Not BBB Accredited

2 De Bush Avenue
Middleton, MA 01949-1678
BBB File Opened: 04/27/2000
Business Started: 03/01/1996
Business Incorporated: 01/01/2004 in MA
Type of Entity
Business Management
  • Mrs. Laurie Bradshaw, Co-Owner
  • Mr. Jeff Bradshaw, Co-Owner
Business Category
  • Vacuum Cleaners - Household - Dealers
  • NAICS: Household Appliance Stores
  • Appliances - Small - Dealers
  • Appliances - Small - Supplies & Parts
  • Housewares - Retail
  • Vacuum Cleaners - Supplies & Parts
  • Internet Services
  • Air Purifying & Cleaning Systems & Equipment
  • Humidifying Apparatus
  • Vacuum Cleaners - Industrial & Commercial

Products & Services
Vacuum cleaner bags, Vacuum cleaner parts, Vacuum cleaner filters, Blender parts, Shaver parts, Mosquito traps, Replacement coffee pots, Small appliance parts, Humidifier filters, Air cleaner filters
Alternate Business Names
  • TotalVac, Inc.
Number of Employees: 
Refund & Exchange Policy: 
Products may be returned unopened for a refund within 30 days of its shipping date and may be charged a 15% restocking fee at our discretion. Items that are in un-sellable condition, no longer wanted, you changed your mind, missing parts or you ordered the wrong product will not be refunded. Please note that we will only refund shipping costs if the return is a result of our error up to $9.95, unless prior arrangements have been made with the return department. Return your items using UPS ground, FedEx ground or standard U.S. Mail. If you refuse your package, there will be return shipping charge. UPS, FedEx, and the U.S. Post Office charge us for returned items. You will be charged the original cost of shipping (even if you received free shipping), plus the cost of return shipping. Unless we sent the wrong product or made some other error on shipping out your product. You can expect a refund sent to the credit card company within 14 business days of TotalVac receiving your return. Note: shavers, shaver parts, flat irons, hair dryers, trimmers, massagers, foot spas and other personal hygiene products can never be returned once opened.


Pattern of Complaint

According to BBB files this business has a pattern of complaints concerning delivery and customer service issues.  Consumers state that they have ordered products that are either not received, or the order is cancelled.  Consumers state that the business is slow in providing refunds or resolutions to issues that arise after an order is placed.  BBB sent a written notice to on 5/15/2014 and 5/27/2014 identifying the potential pattern Read More

Out of Business

According to information in BBB files, this business is no longer in business.


As of 8/8/14 BBB notes that the business website is inactive, and the business phone is disconnected.  BBB continues to receive consumer complaints and inquiries.

Overview , Inc was incorporated in Massachusetts in 2004 and sells vacuum cleaner filters, vacuum bags and parts.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because it is out of business.

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BBB reports when mail sent to the business was returned by the Postal Service.


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