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BBB Accredited Business since
Phone: (877) 818-4461 Fax: (519) 831-0641 100 Brickstone Square Suite 502, Andover, MA 01810
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Shoeline.com, also doing business as Vision Retailing, Inc. is a Shoes-Retail business. This company states it is an ecommerce site that sells footwear and footwear accessories to consumers over the internet.
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A BBB Accredited Business since
BBB has determined that Vision Retailing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Vision Retailing, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMr. James Issler, President Mr. Frank Malsbenden, Vice President
Number of Employees
SHOES-RETAIL E-COMMERCE Shoe Stores (NAICS: 448210)
Products & Services
Vision Retailing, Inc. sells the following brand(s): Born, Carolina, Corcoran, Dexter Bowling, Double-H, Kork-Ease, Me Too, Nurse Mates, Sofft, Softspots
Vision Retailing, Inc. offers the following product(s): Kid's shoes, Men's shoes, Women's shoes
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states that their refund policy is as follows: Shoeline.com stands by our products. If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original(unworn) condition to be accepted for returns/exchange(unless defective). Beyond 30 days, our products are guaranteed for 1 year against defects and workmanship. Enclosed in every order is: Merchandise Return Form to be filled outReturn Label with instructions for either a return or an exchangeUPS Pre-Paid Return Sticker for your convenience. If you did not receive a Merchandise Return Form with your order, please print,fill out, and return this Return Form (Acrobat PDF) for your return/exchange. Straight returns are charged a fee of $5.95 if the UPS Pre-Paid Return Sticker provided is used.The cost of shipping an item back to Shoeline.com is always the responsibility of the customer.(Note: exceptions to this policy are made for defective items). No shipping charges will be applied to exchange orders. Please note that on all exchange requests you will be refunded for the item you return and then charged for the new item when it ships out to you. We will process your return/exchange 1-2 days after it is received at our warehouse. You will receive an email from us to confirm the receipt and processing of your return. Please allow 3-5 business days for the refund credit to appear on your credit card/bank account. If you have any questions, please call us at (877) 818 4461 or via email at email@example.com.
Alternate Business NamesShoeline.com Supershoes.com
Industry TipsFive Steps to Building an E-Commerce Site - Video Five Steps to Building an E-Commerce Site for Your Small Business Shoes - Retail
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
100 Brickstone Square Suite 502
Andover, MA 01810 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: i ordered a pair of work boots on 6/10/14 and i understand that they take up to 3 days of processing to complete but i choose next day shipping and i even called them directly after i placed a order because after i hit complete order it said there was a problem. they took the money from my account right away and after i called them 3 times during business hours not a phone call back or nothing this was supposed to be a gift for my father for fathers day but this company has failed to give my product in the promised amount of time with the promised product
Desired Settlement: i would like my product that i ordered last Tuesday for one and some of my money back for a ruined fathers day
Hello,We have spoken to ***** ***** this morning and have canceled his order per his request. We have followed up with the customer via the phone we have resolved the issue with the customer.
Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint. I understand that by choosing to accept the business response that my complaint will be closed as resolved.