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BBB Accredited Business since

P. Gagnon & Son, Inc.

Phone: (207) 384-2213 215 Main St, South Berwick, ME 03908

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P.Gagnon & Son specializes in oil and propane delivery for homes and businesses. The company installs and services heating systems and water heating systems. Propane services include conversion from electricity and adding propane to oil heated systems.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that P. Gagnon & Son, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for P. Gagnon & Son, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on P. Gagnon & Son, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: January 22, 2009 Business started: 02/01/1904 in ME Business incorporated: 06/20/1961 in ME
Type of Entity


Business Management
Mr. Mark Gagnon, President
Contact Information
Principal: Mr. Mark Gagnon, President
Number of Employees


Business Category


Hours of Operation
M: 8:00 AM - 4:30 PM
T: 8:00 AM - 4:30 PM
W: 8:00 AM - 4:30 PM
Th: 8:00 AM - 4:30 PM
F: 8:00 AM - 4:30 PM
Service Area
P. Gagnon & Son, Inc. provides their services in MAINE & NEW HAMPSHIRE.
Industry Tips
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Customer Review Rating plus BBB Rating Summary

P. Gagnon & Son, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/19/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: On 12/31/2013, I placed a call to order propane. They charged my bank account 224.51. When they delivered the propane, the true price on the slip was 189.10 plus they tacked on a $60.00 fee for a total price of 249.10. When I asked what this fee was all about, they explained that they weren't in ******* that day. This was never discussed with me, and I basically told them that i wasn't dealing with them and come and get your tanks which they did. That is making the long story short. I want the price refunded to me of the propane that was in the tanks which was 3.89 a gallon x 48.5 gallons which is what was the true price on the delivery slip. I will pay their mystery fee which I disagree with altogether but it is a small price to pay to not have to deal with a deceitful company.

Desired Settlement: 3.89 * 48.5 gallons=189.10. They charged my account 224.51. 224.51-60.00 =164.51. I would like 164.51 refunded.

Business Response: In this case Mr. ******** received a refund of $174.25 on or about Jan. 11, 2013. He received a refund for all the gas that was present in the tank when we picked it up all without anyone asking us because itis the right thing to do. We do charge delivery fees when will call customers allow themselves to run out of propane to defer the cost of the special trip and the relighting and inspecting of the equipment. Mr. ******** claims that hewasn’t told about the fee. I actually find that hard to believe but would be happy to forward him a check for $60. Nobody at P. Gagnon and Son ever intentionally “deceives” anyone. If he actually wasn’t told itwas a mistake on someones behalf here.

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.