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BBB Business Review

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BBB Accredited Business since

Genove Oil & Air Company

Phone: (781) 893-9191 Fax: (781) 893-6607 53 Williams Street, Waltham, MA 02453 http://www.genoveoil.com



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Description

Genove Oil & Air Company specializes in home heating oil and Bioheat delivery, heating installation and service, oil burners, furnaces, hot water heaters, air conditioning service, repair, and installation. The business also does natural gas service and installation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Genove Oil & Air Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Genove Oil & Air Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Genove Oil & Air Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 04, 1993 Business started: 04/01/1977 in MA Business incorporated 01/31/1986 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is BU-018261.

Type of Entity

Corporation

Business Management
Mr. Robert Pescosolido, Office Manager Mr. Philip J Pescosolido, President
Contact Information
Principal: Mr. Robert Pescosolido, Office Manager
Number of Employees

9

Business Category

FUEL WATER HEATERS-DEALERS OILS OIL BURNERS-SERVICING OIL BURNERS-EQUIPMENT HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS GAS FITTERS FURNACES-HEATING FURNACE SALES & SERVICE BOILERS-REPAIRING & CLEANING AIR CONDITIONING REPAIR AIR CONDITIONING CONTRACTORS AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL Fuel Dealers (NAICS: 454310)

Method(s) of Payment
Check
Cash
Money Order
Visa
MasterCard
American Express
Discover
Service Area
Genove Oil & Air Company provides their services in ALLSTON, BOSTON, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E CAMBRIDGE, EAST BOSTON, EAST CAMBRIDGE, EAST LYNN, FOXBORO, FOXBOROUGH, FRAMINGHAM, FRANKLIN, GROVE HALL, HARVARD SQ, HARVARD SQUARE, HOLLISTON, HOPKINTON, HUDSON, HYDE PARK, JAMAICA PLAIN, LAWRENCE, LYNN, LYNNFIELD, MARLBOROUGH, MATTAPAN, MELROSE, MISSION HILL, N CAMBRIDGE, NATICK, NORTH CAMBRIDGE, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOMERVILLE, SOUTH BOSTON, UPHAMS CORNER, W SOMERVILLE, WEST LYNN, WEST ROXBURY, WEST SOMERVILLE, WINTER HILL & WRENTHAM, MA.
Alternate Business Names
Genove Oil Company, Inc.
Industry Tips
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.