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BBB Business Review

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BBB Accredited Business since

Dupuis Oil Company

Phone: (800) 322-5025 Fax: (401) 727-7538 View Additional Phone Numbers 401 Walcott St, Pawtucket, RI 02860 View Additional Email Addresses http://www.dupuisoil.com



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Description

Dupuis Oil Company, a full service oil company, offers a wide variety of plans based on their individual needs. The company states these include automatic delivery of fuel, price protection and easy payment plan options.  The company services include oils, fuel, geothermal heating and cooling, specialty heating equipment and systems, and light residential HVAC services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dupuis Oil Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dupuis Oil Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dupuis Oil Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 1974 Business started: 01/01/1898 in RI Business started locally: 01/01/1898 Business incorporated 10/01/1918 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.state.ri.us/contact/index.php
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov

Type of Entity

S Corporation

Business Management
Mr. Marc Dupuis, Treasurer Ms. Carolyn Palo, Office Manager
Contact Information
Principal: Mr. Marc Dupuis, Treasurer
Customer Contact: Ms. Carolyn Palo, Office Manager
Number of Employees

25

Business Category

FUEL RESIDENTIAL & LIGHT COMMERCIAL HVAC SERVICE PORTABLE POWER-FUEL CELLS HEATING CONTRACTORS HEATING EQUIP. & SYSTEMS HEATING SPECIALTIES OILS GEOTHERMAL HEATING & COOLING Fuel Dealers (NAICS: 454310)

Hours of Operation
M: 7:30 AM - 4:30 PM
T: 7:30 AM - 4:30 PM
W: 7:30 AM - 4:30 PM
Th: 7:30 AM - 4:30 PM
F: 7:30 AM - 4:30 PM
S: 8:00 AM - 12:00 PM
Su: Closed
The office is closed Saturday's from 3rd Saturday in April until 3rd saturday in October
Method(s) of Payment
Visa
American Express,
MasterCard
Discover
Alternate Business Names
Moreau Oil Oil Central
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign Saving Money on Heating & Cooling
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.