BBB Business Review

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This business is not BBB accredited.

Michael's Oceanfront Motel

Phone: (978) 499-0260 Fax: (978) 465-6202 40 Central Ave, Salisbury, MA 01952 http://www.michaelsoceanfrontmotel.com


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Description

Michael's Oceanfront Motel is located directly on the oceanfront in Salisbury. The motel is open all year round, with off-season rates available. The rooms have air conditioning, heat, cable TV, VCR's, phone service, kitchenettes are available with microwaves. All major credit cards are accepted. The company was established in Massachusetts in 1997. The company employs 7 people. Mr. Michael C. Borrelli is the Owner of the company. Any questions or problems may be directed to the attention of Mr. Borrelli.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On 01/20/2015 BBB wrote to Michael's Oceanfront Motel and asked the business to substantiate the following advertising claims:

use of BBB logo on doors and various locations throughout the establishment by a non accredited business. 

BBB found that these claims were in violation of the BBB Code of Advertising. As of 2/19/15  the business has failed to respond to BBB.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Michael's Oceanfront Motel include:

  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for Michael's Oceanfront Motel include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Michael's Oceanfront Motel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 07, 2004 Business started: 01/01/1997 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. Michael C. Borrelli, Owner
Contact Information
Principal: Mr. Michael C. Borrelli, Owner
Number of Employees

7

Business Category

MOTELS HOTELS & MOTELS RESERVATIONS Hotels (except Casino Hotels) and Motels (NAICS: 721110)

Products & Services

Michael's Oceanfront Motel offers the following product(s): Beach Motel

Method(s) of Payment
Cash
Visa
MasterCard
American Express
Discover
Service Area
Michael's Oceanfront Motel provides their services in SALISBURY, SALISBURY BCH & SALISBURY BEACH, MA.
Alternate Business Names
Gina Dean Realty Trust
Industry Tips
Hotels Travel Agencies

Customer Review Rating plus BBB Rating Summary

Michael's Oceanfront Motel has received 1.3 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.