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Grapevinehill

Additional Locations

Phone: (978) 338-5552 100 Cummings Center Ste 421F, Beverly, MA 01915 View Additional Email Addresses

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Description

Grapevinehill.com sells high end brand name footwear, hand and shoulder bags, and sunglasses.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Grapevinehill include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Grapevinehill
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 2
Negative Experience 1
Total Customer Reviews 4

Additional Information

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BBB file opened: July 27, 2004 Business started: 09/01/2002 in MA Business incorporated: 04/22/2003 in MA
Type of Entity

Corporation

Business Management
Mr. Jonathan Kuhlmann, Managing Partner Mr. Michael Ray, Managing Partner Mr. Mark Ray, Vice President of Operations
Contact Information
Principal: Mr. Jonathan Kuhlmann, Managing Partner
Principal: Mr. Michael Ray, Managing Partner
Number of Employees

10

Business Category

MAIL ORDER & CATALOG SHOPPING

Products & Services

Grapevinehill sells the following brand(s): A. Testoni, Ariat, Bearpaw, Bom, Donald J Pliner, Harley Davidson, John Varvatos, Kenneth Cole, Lucchese, Mezlan, Ralph Lauren, Taryn Rose, Timberland, UGG

Refund and Exchange Policy
The Business states if you have any concerns or issues with your product, please feel free to contact us prior to returning your item(s). We welcome and encourage exchanges and will make every effort to help you find the right product. You have 30 days from time of purchase to return any item back to us for a refund or an exchange. All returns must be sent with a completed "Product Return & Exchange Form". Failure to include this completed form may delay or prevent us from properly processing your Return or Exchange request. Refunds that include shipping related charges are granted only on transactions where product is inspected by Grapevinehill, and is deemed defective or in error - return shipping refunds in these cases are limited to the standard ground rate for your items. PLEASE NOTE: We guarantee that we will send you the item that we describe, but we cannot guarantee exact fit. While we have a 99.99% accuracy rate, we acknowledge that mistakes can happen. If in fact there is an error with your order, we will rectify the situation as quickly as possible.
Alternate Business Names
Grapevinehill Footwear Grapevinehill Shoes Grapevinehill.com
Industry Tips
Buying by Mail Mail Order and Catalog Shopping Shopping by Phone or Mail
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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