This business is not BBB accredited.

Brent & Jess, LLC

Additional Locations

Phone: (207) 449-1112 PO Box 309, Topsham, ME 04086 View Additional Email Addresses http://www.brentjess.com


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Description

Brent & Jess provides custom jewelry design services via both online shopping websites and their Maine gallery in Topsham, ME. Specializing in custom jewelry designs by Brent and Jessica Williams using 950 platinum, 950 palladium, sterling silver and golds of all karats and colors. Offering wedding or commitment bands, engagement rings, necklaces, and ring jewelry. International Shipping.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brent & Jess, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Brent & Jess, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 09, 2011 Business started: 01/01/1997 in ME Business incorporated 08/07/2012 in ME
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brent Williams, Owner Ms. Jessica Williams, Owner
Contact Information
Principal: Mr. Brent Williams, Owner
Principal: Ms. Jessica Williams, Owner
Number of Employees

6

Business Category

JEWELERS JEWELRY-RETAIL SILVERSMITHS & GOLDSMITHS ONLINE & INTERNET SHOPPING JEWELRY-REPAIRING JEWELRY-HAND WROUGHT JEWELRY ENGRAVERS JEWELRY DESIGNERS JEWELRY BUYERS JEWELRY APPRAISAL Jewelry Stores (NAICS: 448310)

Method(s) of Payment
Visa
Mastercard
Discover
American Express
PayPal
Refund and Exchange Policy
The Business states your item is custom made just for you, and we work hard to make sure you will love it when you open the box. We will do returns or exchanges if you find there is defect in craftsmanship. We are not responsible for items ruined by other forces! If your ring is run over by a car or lost at sea, etc., we are happy to make you another one at the current market price. For non custom work, you may return the item within 10 days.
Alternate Business Names
Brent Williams Designs Williams Goldsmiths
Industry Tips
Five Steps to Building an E-Commerce Site - Video Jewelers and Jewelry Stores Online Shopping Online Shopping - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Brent & Jess, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    67 Townsend Way

    Topsham, ME 04086

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 309

    Topsham, ME 04086

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.