This Business Is Not BBB Accredited

Lycos, Inc.

Lycos, Inc.

(781) 370-2700

Lycos, Inc.

22 years in business
880 Main St Fl 2
North Waltham, MA 02451-8500
Fax Numbers
  • (781) 370-2600
Additional Phone Numbers
  • (866) 971-5039
Additional Email Addresses
  • public.relations@lycos-inc.com
  • support@lycos.life
BBB File Opened: 10/28/2004
Business Started: 01/01/1995
Business Incorporated: 06/01/1995 in VA
Type of Entity
Corporation
Business Category
  • Internet Services
  • NAICS: Electronic Shopping

Additional Information
  • BBB wrote to the business on 7/27/2016 and 8/12/2016 regarding its services, and available channels of customer service.  As of 8/19/2016 BBB did not receive a response.  Mail was not returned.
Number of Employees: 
59

F

Misuse of BBB Name and/or Logo

On 08/03/2015 BBB wrote to Lycos, Inc. and asked the business to substantiate the following advertising claims:

use of BBB Accredited Business logo on "pricing" page of the Tripod website when not an Accredited Business with BBB.

BBB found that these claims were in violation of the BBB Code of Advertising regarding use of BBB logo. As of  9/14/15 the business has failed to respond to BBB and the logo is still in use.

Pattern of Complaint

According to BBB files this business has a pattern of complaints concerning unresponsive customer service/support for websites and games. Consumers state that the business does not have phone support, and does not respond to emails or other messages. In the case of Gamesville players, BBB complaints reflect that winnings have not been paid out for prizes won over a year ago. Consumers indicate that they want easy access to customer service and su Read More

Overview

Lycos, Inc., offers internet services such as website hosting, domain and email for purchase and online games.

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Lycos, Inc. include:

  • Failure to respond to 21 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Unauthorized use of BBB name or trademarks

Customer Reviews  are not used in the calculation of the BBB Rating.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Lycos, Inc.

This Business Is Not BBB Accredited

Lycos, Inc.

Customer Review Rating:

13%
87%