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Consumer Complaints

This business is not BBB accredited.

Lycos, Inc.

(781) 370-2700

Customer Complaints Summary

27 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 27

Additional Complaint Information

According to BBB files this business has a pattern of complaint concerning unresponsive customer service/support for websites and games. Consumers state that the business does not have phone support, and does not respond to emails or Facebook messages. In the case of Gamesville players, BBB complaints reflect that winnings have not been paid out for prizes won over a year ago. Consumers indicate that they want easy access to customer service and support via phone, email, or instant messages, and timely response from the business when requesting assistance with issues and problems. BBB sent a written notice to Lycos, Inc. on 2/2/16 identifying the potential pattern of complaint with a request for a business response. As of 3/7/16 the business did not respond to BBB's request.

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.