This business is not BBB accredited.Additional Locations
Phone: (781) 370-2700 Fax: (781) 370-2600 52 Second Avenue 4th Floor, North Waltham, MA 02451 View Additional Email Addresses
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Lycos, Inc., offers internet services such as website hosting, domain and email for purchase and online games.
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On 5/20/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
On 08/03/2015 BBB wrote to Lycos, Inc. and asked the business to substantiate the following advertising claims:
use of BBB Accredited Business logo on "pricing" page of the Tripod website when not an Accredited Business with BBB.BBB found that these claims were in violation of the BBB Code of Advertising regarding use of BBB logo. As of 9/14/15
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Lycos, Inc. include:
- Failure to respond to 5 complaint(s) filed against business
- Unauthorized use of BBB name or trademarks
Factors that raised the rating for Lycos, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||23|
|Total Closed Complaints||24|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Number of Employees
ONLINE & INTERNET SHOPPING Electronic Shopping (NAICS: 454111)
Products & Services
Lycos, Inc. sells the following brand(s): Angelfire, Evincible, Gamesville, Lycos Domains , Lycos Mail, Tripod, Zeeblio
Method(s) of PaymentVisa
Industry TipsFive Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview