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Find a Location

SBLI has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SBLI

      1 Linscott Rd Woburn, MA 01801-2042

      BBB Accredited Business

    Business ProfileforSBLI

    Insurance Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/11/2007

    Years in Business: 117

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    For over 110=5 years, SBLI (The Savings Bank Mutual Life Insurance Company of Massachusetts) has specialized in providing hassle-free, affordable life insurance. Whether it be term life, whole life or a plan that combines the two, SBLI offers perfectly dependable protection, always at a fair price.

    Business Details

    Location of This Business
    1 Linscott Rd, Woburn, MA 01801-2042
    BBB File Opened:
    2/1/1907
    Years in Business:
    117
    Business Started:
    2/1/1907
    Business Incorporated:
    3/31/1991
    Accredited Since:
    12/11/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    200
    Alternate Business Name
    • The Savings Bank Mutual Life Insurance Company of Massachusetts
    • The Savings Bank Mutual Life Insurance Co. of MA
    • Savings Bank Life Insurance
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Greg Melton, Vice President of Marketing
    • Ms. Melissa Thompson, Marketing Specialist
    • Ms. Rose Conneely, COO
    • Mr. James A. Morgan, President/CEO
    • Mr. Edward K. Kimball, Legal Counsel
    Contact Information

    Principal

    • Ms. Rose Conneely, COO

    Customer Contact

    • Mr. Greg Melton, Vice President of Marketing
    • Ms. Melissa Thompson, Marketing Specialist
    • Ms. Rose Conneely, COO
    Additional Contact Information

    Email Addresses

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/20/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    SBLI customer service informed me on March *******, that my term life insurance policy lapsed in April 2023 due to nonpayment. They said they sent me 2 separate bills and a cancellation notice. I never received any of those. I have had the policy since 1992 and never missed a payment until this latest discrepancy. My wife is also a long time policy holder. **************** informed me that to be reinstated I had to fill out all kinds of forms divulging personal medical information.I consider this unfair since SBLI failed to send me the necessary billing information. I feel I should automatically be reinstated due to their error.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jesse V

    5 stars

    04/10/2023

    Very good experience so far, policy was emailed within **************************************************** my address easy to fix. So far very happy.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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