BBB Business Review

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Comfort Inn Airport

Phone: (207) 775-0409 Fax: (207) 775-1755 90 Maine Mall Rd, S Portland, ME 04106 View Additional Email Addresses

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Comfort Inn Airport, a South Portland, Maine hotel near the Portland International Jetport and The Maine Mall. The smoke free, environmentally friendly Comfort Inn® Airport hotel, located off Interstate 95 and one mile from the Portland International Jetport. Additional nearby attractions include: The Maine Mall, Victoria Mansion, Portland Museum of Art, Cumberland County Civic Center, Portland Head Light, and Portland Observatory. Tee off at Sable Oaks Golf Club, tour the campuses of University of Southern Maine and Southern Maine Community College, and take the family to the Children's Museum of Maine.At the Comfort Inn Airport, you’ll be treated to amenities that include: Free wired and wireless high-speed Internet access, Free newspaper, Free coffee, Free airport transportation, Pet-friendly hotel. Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn Airport the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! On-site copy and fax services will keep you on-track for business, and on-site laundry facilities offer more convenience. All guest rooms include coffee makers, irons, ironing boards, hair dryers and cable television with Showtime, ESPN and CNN. Some rooms also have refrigerators and microwaves. Whether traveling for business or pleasure, make the Comfort Inn Airport hotel your home away from home when visiting the South Portland area.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Comfort Inn Airport include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Comfort Inn Airport
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 10, 1992 Business started: 01/01/1983 in ME Business incorporated 12/29/2011 in ME
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeffrey Davidson, Front Office Manager Ms. Beth Damian Chicon, General Manager
Contact Information
Customer Contact: Ms. Beth Damian Chicon, General Manager
Principal: Mr. Jeffrey Davidson, Front Office Manager
Number of Employees


Business Category


Products & Services

Comfort Inn Airport sells the following brand(s): Comfort Inn

Comfort Inn Airport offers the following product(s): Guest rooms.

Method(s) of Payment
Master Card
American Express
Refund and Exchange Policy
Commitment to your Satisfaction - If you're not satisfied with our accommodations or service, please let the front desk know without delay so we can make it right.
Alternate Business Names
Portland CI, LLC
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.