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JaySan Gas Service Inc. is an independently owned and family operated company providing propane gas installation and service. The company offers propane:  delivery, gas piping, appliance installation, gas system safety checks for propane appliances and  24 hour emergency service for existing propane customers. JaySan Gas also provides limited natural gas appliance connections and piping. Estimates and minor consultation services are free of charge. Budget plans are available. The company was established and incorporated in 1976 in Massachusetts. They employ 13 people. Mr. Joel B. Plissey is the President of the business and Mr. Douglas B. Plissey is the Vice President. Ms. Shelly Plissey is the Treasurer/Secretary. Any questions or problems should be directed to the attention of either Mr. Doug Plissey or Ms. Shelly Plissey. The firm holds the following professional licenses issued by the Commonwealth of Massachusetts.:  LP Gas Fitter License #947,  Master Gasfitter License # 3889, Master Plumbers License #1573, Corporate plumbing License # 3301.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that JaySan Gas Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for JaySan Gas Service, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on JaySan Gas Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 23, 1997 Business started: 05/01/1976 in MA Business incorporated: 06/01/1976 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The number is 3889.

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The number is 15731.

Type of Entity


Business Management
Mr. Douglas Plissey, Vice President Mr. Joel B. Plissey, President Mrs. Shelly Plissey Jr., Manager
Contact Information
Principal: Mr. Douglas Plissey, Vice President
Principal: Mr. Joel B. Plissey, President
Principal: Mrs. Shelly Plissey Jr., Manager
Number of Employees


Business Category


Products & Services

JaySan Gas Service, Inc. sells the following brand(s): Bradford White , Empire Comfort/White Mountain Hearth, Rinnai

JaySan Gas Service, Inc. offers the following product(s): Gas boilers (condensing/non-condensing), Gas hearth products/gas logs, Gas space heaters, Tank type gas water heaters, Tankless gas water heaters

Hours of Operation
M: 8:00 AM - 4:30 PM
T: 8:00 AM - 4:30 PM
W: 8:00 AM - 4:30 PM
Th: 8:00 AM - 4:30 PM
F: 8:00 AM - 4:30 PM
S: Closed
Su: Closed
H: Closed
24 Emergency Service for Existing Propane Customers
Method(s) of Payment
Money Order
Refund and Exchange Policy
The business states refund policies are in accordance with: written terms of sale, customer work agreements, and contracts.  Any refund requests are handled on an individual basis in accordance with the scope of the aforementioned agreements.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

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BBB Complaint Process

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