BBB Accredited Business since
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Carbonite, Inc. is a leading provider of online backup solutions for consumers and small and medium sized businesses, or SMBs. The business provides easy-to-use, affordable, unlimited, and secure online backup solutions with anytime, anywhere access to files stored on their servers, which they call the Carbonite Personal Cloud.
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A BBB Accredited Business since
BBB has determined that Carbonite, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Carbonite, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 74 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||43|
|Total Closed Complaints||74|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||28|
Type of Entity
Business ManagementMr. David Friend, CEO Ms. Danielle Sheer, General Counsel
Number of Employees
COMPUTERS-SOFTWARE & SERVICES DATA PROCESSING SERVICE COMPUTERS-TECHNICAL SUPPORT SERVICES Other Computer Related Services (NAICS: 541519)
Products & Services
Carbonite, Inc. offers the following product(s): Carbonite Business, Carbonite BusinessPremier, Carbonite Home, Carbonite HomePlus, Carbonite HomePremier
Hours of Operation
|M||:||8:30 AM - 9:00 PM|
|T||:||8:30 AM - 9:00 PM|
|W||:||8:30 AM - 9:00 PM|
|Th||:||8:30 AM - 9:00 PM|
|F||:||8:30 AM - 9:00 PM|
|S||:||8:30 AM - 9:00 PM|
|Su||:||8:30 AM - 9:00 PM|
Method(s) of PaymentDebit Card
Refund and Exchange PolicyThe business states fees paid for subscriptions to the Services are non-refundable
BBB Program Participation
BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
Industry TipsComputer Software - 5 Tips - Video Computers - Software and Services
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview