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      Country
          Country

          Find a Location

          Connections Credit Union has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Connections Credit Union

              1150 N 8th Ave Pocatello, ID 83201-5720

              BBB Accredited Business
            • Connections Credit Union

              7930 W Fairview Ave Boise, ID 83704

              BBB Accredited Business
            • Connections Credit Union

              249 N 9th St Boise, ID 83702-5710

              BBB Accredited Business
            • Connections Credit Union

              1001 Caldwell Blvd Nampa, ID 83651

              BBB Accredited Business
            • Connections Credit Union

              2265 E 25th St Idaho Falls, ID 83404-7543

              BBB Accredited Business

            Business ProfileforConnections Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/16/1996

            Years in Business: 85

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Connections Credit Union offers checking and savings account, loan, credit card and investment services.

            Products & Services

            credit union

            Business Details

            This is a multi-location business.

            Find a Location

            Connections Credit Union has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Connections Credit Union

                1150 N 8th Ave Pocatello, ID 83201-5720

                BBB Accredited Business
              • Connections Credit Union

                7930 W Fairview Ave Boise, ID 83704

                BBB Accredited Business
              • Connections Credit Union

                249 N 9th St Boise, ID 83702-5710

                BBB Accredited Business
              • Connections Credit Union

                1001 Caldwell Blvd Nampa, ID 83651

                BBB Accredited Business
              • Connections Credit Union

                2265 E 25th St Idaho Falls, ID 83404-7543

                BBB Accredited Business
              BBB File Opened:
              9/8/1987
              Years in Business:
              85
              Business Started:
              7/1/1938
              Business Started Locally:
              7/1/1938
              Accredited Since:
              1/16/1996
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Non-profit Organization
              Business Management
              • Mr. Brian Osberg, CEO
              Contact Information

              Customer Contact

              • Mr. Brian Osberg, CEO
              Additional Contact Information

              Fax Numbers

              • (208) 327-3510
                Primary Fax
              • (208) 233-1288
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/12/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              In March of 2023 I was charged for a laps of insurance on my truck that connections credit union. Connection charged me $2657 for insurance. The charge was file to cover 12/2022 to 12/2023. Starting issue. They charged me 3 months after they said I lapsed. Then in 5/2023 I paid off the original loan leaving the $2657. The same day I paid off the loan I spoke to an employee who told me that the would submit a claim to have these charges reversed. Being that it was 5-2023 and 6-2023 had not even past yet. The employee said they would get back with me. Two months had past and the $2657 was still on my account. ****** I called. This time I spoke to a very rude customer service specialist. She basically called me a liar and told me unless I showed prof of insurance that they would not reverse any charges.I asked how I am supposed to show prof if the time hasnt even past. She started yelling at me and hung up. I provide ls prof of insurance showing I was covered from 4/2023 to 10/2023. She told me that she was not changing or reversing the charge. She went as far as threatening to repo my truck. I asked to speak with a higher up manager. After trying to resolve this situation I had to make several calls. It took an act of god to get ahold of connections. I finally got so tired of the treatment I was getting I just paid the $2657. Thats when they actually contacted my insurance agent. They provided prof that I was covered from 4/2023 to current. They then refunded me $499 and $506. They said that was a refund for ***** to 10-2023. The problem is the gave me document that showed contradicting information. I asked how the calculated $1700. They said they used the rule of 78. I questioned what charges They said the remaining $1700+ was for the 5 month retired so at first it was 4 month. The it went to 5 months but the balance remained the same. Once again they called my insurance agent and he gave them proof that I was covered from 4-2023 to currant. yet the are refusing to use refund me more. I was emailing the cfo to resolve the issue she stopped responding to my email ls and never would take my phone call. I asked for a copy of my contract. Now they refuse to answer my calls all together. I simply wanted to see my contract. I emailed connections and state national. I asked how they are using the rule of 78 to calculate my insurance charge when there is two issues 1st do they us the rule of 78 to everyone else how lapses. 2nd they are illegally using the rule of 78. **** a federal law that prohibits credit union to us the rule of 78 to loans over ************************************************ at all. .
              Read More

              Customer Reviews

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